Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees Key Qualifications: Experience 1 to 3 Years (handling calls) Education PUC & Above Excellent verbal and written
Candidate need to work in US Based Healthcare KPO Required Excellent communication Highly Proficient, Multi-tasking, good learner & Can interact with doctors, patients etc Willing to work in Night Shift. Prefered experience in US based voice process
Processing 2. Fluency in written / verbal English 7. Ability to empathize with the customer 4. Knowledge of requisition processing / procurement workflow and documentation management 8 Must have done extensive work on data & spend management. 9 Good Knowledge of MS office applications such as MS Word ...
received from a variety of sources. Follows instructions when processing items efficiently and in a timely manner in accordance with established productivity standards Responds to inquiries and requests in a timely and efficient manner ensuring quality standards are considered ...
-Inbound/ Outbound calls (US customers) for premium corporate travel process. -Selling Air, Hotel, Reservation and Vacation Packages to customers. -Handling Post Booking queries like seat assignment / baggage inquiries/ date change / cancellations. -Interacting with the Airlines / customers. -First
Roles and Responsibilities: International Voice Process(both customer support and technical support). Works independently or cooperatively as a member of a team under the direction of a team leader or manager. May also utilize multiple internal systems for one of the following activities: Core
process Follow the shift hand-over process Update worklogs Categorizes as per CTI as appropriate Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when
Detailed Job Description: Your role and responsibilities will primarily involve resolving IT-related client issues via phone calls, emails, and chats, and gathering client information. You will make extensive use of provided help files to diagnose the issue, document the resolution process using
of revenue accounting systems and processes. Customer Service Orientation Should display good interpersonal skills. Good people management skills. Problem Solving Skills Analytical Thinking Good Oral as well as Written Communication Ability to integrate data from multiple sources and prepare the final report
across multiple locations to assess and document reporting processes, build an evergreen maintenance operating model with prescriptive methodology, tools, and training and support ad-hoc data activities as needed. The Associate will manage input and deliverables required from senior stakeholders
Roles & Responsibilities – Support projects tied to business strategy, including system enhancements, by creating detailed project plans, and monitoring adherence to time lines and completion of deliverables. Interact with business users, including management, to understand key business processes