Process:Banking,Telecom, collections,customer serve,technical support and many more. >12th Pass/ Under graduate / Any graduate. >Freshers / Experience >Excellent Spoken English >AUS / UK / USA Shift >Salary:Up to 5.5 lakhs +inc+ Cab
process Follow the shift hand-over process Update worklogs Categorizes as per CTI as appropriate Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when
Shifts will be 24x7 in nature and can vary depending on geographies supported Eligibility Criterion: Bachelor's Degree/ Diploma (Minimum 15 years education req) Total Experience: 0-3 Yrs Required: Fresher / Experienced with good technical skills Proficient knowledge in Connectivity
Engineering staff or Field Engineering Typically provides technical support for Internal and External customers Escalates complex problems to higher level of expertise within organization Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems ...
SQL Server, Oracle. * Integrate new technologies with existing systems * Analyze systems and data for potential issues. * Recommends corrections in complex technical applications and analysis to enhance performance. * Provides support of ITSM tools; including scripting, configuration, integrations
Duties and Responsibilities: Manage inbound and outbound calls in a timely manner. Responding to e-mails. Identify customers' needs, clarify information, and provide solutions and/or alternatives. Education & Experience: Typically requires a bachelor's degree. Hands-on experience on MS Office. Multi lingual with basic requirement on Hindi, English and any regional language ...
onboard, schedule and manage resources based on testing work assignation; and to provide technical mentoring and guidance to the existing team members on tools, frameworks and applications (3.) To effectively manage quality performance of project deliverables (4.) To conduct sync up on project execution