.Blackberry phone troubleshooting. Candidate should have sound technical knowledge, troubleshooting skills and support experience on following :- Windows platform in Windows 2000 and Windows XP Networking, LAN , WAN, Corporate enterprise domain infrastructure environment .TCP/IP Command & Part Number ...
for needs based on business requirements Works with Business Analyst to formulate conclusions and provide summary analysis and interpretation for management and stakeholders Assists in the identification of new reports or data needs to support the business
Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers PDA and blackberry
Maintenance Role Category: Technical Support Engineer Role: Technical Support Engineer Keyskills: CCNAA+MS OfficeRoot Cause AnalysisQuality ImprovementProduct QualityInformation AnalysisStatistical AnalysisExcel Powerpoint
Participating in project meetings, conference calls and training calls by setting up calls, coordinating schedules and developing agendas and meeting minutes, as applicable Attending project/team meetings SECONDARY RESPONSIBILITIES Maintains quality service and departmental standards by Providing support
Native tools Technical troubleshooting on Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, PDA, Blackberry and RSA Tokens. Warm Transfer from Level 1: Inbound calling is part of profile (1.) lndependently resolve tickets within SLA Adheres