To be responsible for meeting productivity and SLAs as per agreed norms. | Responsible for managing/ executing indirect & Direct purchasing activities, Open POs expediting and Material Return to vendor | Innovation and Kaizen | Team Performance | Passion (1.) To consistently meet or exceed all
We require Floor Supervisor / Team Leader for Voice process for emerging BPO Job Profile Lead team of Customer support agents and provide process training Evaluate the performance of agents and provide feedback Manage the floor and ensure seamless operation Requirements 4 to 7 years experience
Skills Required: 1.Experience of 1-2 years as a floor lead/team lead in customer service or escalation management. 2. Proven leadership abilities and team management skills. 3. Experienced in E mail support (Non voice Process) Roles: 1.Lead a team of 20+ agents in SIT team who provide effective
Handling a team of Equity Relationship Manager who would be interacting with Retail and HNI clients for conversion , Retention ,advisory and acquisition and driving business. Handle client, provide service, enhance revenues & acquire HNI clients ...
. Preferred relevant experience 4 to 6 years Good knowledge in monitoring tool like Solarwinds, HPOpen view Define escalation path and Escalation Policy for alerts Participate in Incident and Problem support activities when requested P1 and P2 communications with clarity and timely delivery Support for critical incident management process Ensure all the devices are in monitoring and alerts are ...
We are hiring Team Leader to manage our Client coordinators who will be responsible to coordinate with our client and field executives. Experience in Telecalling Any graduate Good knowledge in excel Excellent communication skills Note : Candidate location must be in and around kk nagar, ashok nagar, ramapuram, porur, kodambakkam, vadapalani
1) Should work on Excel and Access. 2) Acts as a coach and mentor to the associates by helping them in their work and providing assistance to the team members. 3) Supervises the team on the floor along with the Assistant Manager and the Team Leaders. Gives feedback to the associates
Answers the associates queries on the process and the product. 3) Monitors the calls taken by the associates and provides them feedback. 4) Supervises the team on the floor along with the Assistant Manager and the Team Leaders. Gives feedback to the associates on their performance, advises, mentors
1. To establish and manage line OR Team of operators and work with them closely 2. Should be the best multi skilled person in the line and posses master skill level in 2 or 3 Operations Key Result areas & Qualities: Following actions are required Body main team leader 1. Hands on experience
1.Experience of 1-2 years as a floor lead/team lead in customer service or escalation management. 2. Proven leadership abilities and team management skills. 3. Experienced in E mail support (Non voice Process) Roles: 1.Lead a team of 20+ agents in SIT team who provide effective and timely
To ensure delivery of specific assigned objectives through his/ her team | Process Adherence / Compliance | Calibration sessions | Team Attrition | PEOPLE MAGICIAN | Training Development & Initiatives | | (1.) 1. To ensure complete adherence to Attendance/ Login Hours/ Unsched Leave 2. To provide
o Windows based operating systems (Windows 7 and above); o Visual Studio Team System Development tools - VB.NET, ASP.NET and C#; o Microsoft SharePoint 2010 or higher o HTML and DHTML; XML, XSL, and XSLT, VB Script, Java Script and JQuery; o N-Tier and Object Oriented Architectures; o SQL
appointments for sales team o Call center background (inbound ) o Customer Care o Renewal / Retention of Clients o Collection o Quality checking o Escalation calls Preferred candidates can be from o Insurance sales background o Advertisement Space selling o Holiday package selling, o Post paid / Prepaid Graduate with 8 10 years of experience in Tele Sales Salary will be around 18k 22k + incentives Only ...