Relevant Experience: 3Years & Above in Call Center. Salary: Negotiable based on last CTC Languages: Malayalam or Kannada or Telugu Graduation is Mandate. Preferably from Sales background handling financial products (Insurance, PL, other loans etc) 2 days week off
Answers the associates queries on the process and the product. 3) Monitors the calls taken by the associates and provides them feedback. 4) Supervises the team on the floor along with the Assistant Manager and the Team Leaders. Gives feedback to the associates on their performance, advises, mentors
1) Experience in Outbound (Sales or Lead Gen) is preferred 2) TL experience for min 1 Year in Domestic Voice Process 3) Good communication skills in Malayalam or Kannada is Must 4) Floor walks for at least 3 hours each day to handle escalations and for the purpose of resolving concerns and doubts
Conduct feedback sessions with Agents. Participate in design of call monitoring formats and quality standards. Compile and track performance at team and individual level. Participate in customer and client listening programs to identify customer needs and expectations. Coordinate and facilitate call
WANTED 200 VACANCIES JOB’S AVAILABLE FOR TELE CALLER’S -150 TEAM LEADER’S - 10 SALARY - FROM 8000 TO 15000 QUALIFICATION: 10TH ,+2,DIPLOMA,DEGREE,FRESHER OR EXPERIENCED HACER SOFTWARE SOLUTIONS PVT LTD., 3/2 SEETHAMMAL EXTENTION ,1 Inbound and outbound sales • General shift, shift timing 9.30 to 6.30 • Monday to Saturday. • Sales experience is added advantage • Fresher’s with good communication skills.(English / Tamil ...
Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors inbound and outbound calls taken by customer care executive. Participates in call listening programs
programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Provides feedback to call centre executives & team leaders. Prepares and analyzes internal quality
standardisation and common practices across the team aligning this with the regional standards Be innovative in order to embed best in class operations processes that fulfill customer promise Ensure high accuracy of all regulatory reports and their timely submission Ensure financials target are met to deliver