Root Cause Analysis for the incidents • Handle L2.5/L3 technical escalations • Installing / Managing and Administration of terminal services • Provide exceptional support for DB/Middleware/Application • Handle OS readiness for application • Planning/Install/upgrade Wintel Operating system • Execute SMD
organization. Participating and providing ongoing technical Support for a world-class technology team responsible for midrange infrastructure including Microsoft and VMware technologies on a storage network. Skills Required: • Strong interpersonal, verbal and written communication skills. • Detail
training and development needs for assigned personnel. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute
implementation and administration of Citrix Metaframe/ Microsoft Terminal Server/ VMware VDI delivered applications would be a plus. • Ability to solve systems-related problems in a large data infrastructure environment. • Knows when to seek senior management input or escalate issues based on impact. • Ability
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