Functional/Technical skills: Should have worked in Customer Care/Front Office or similar role Should be quick learner Should have good command over English, Kannada, Hindi and Telugu/Tamil Basic computer knowledge with MS Office, Internet and Email Behavioural skills: Communication skills/ Role and Responsibilities: Shall be responsible for timely and professional responses to Student complaints, requests ...
hands on ms sql server a. sql security management b. jobs c. sps/sql writing and optimization d. user management 3. automation design and problem solving skills based on dynamic business requirements. 4. would be good if have worked on abat though one can learn in few months ...
Should have been a team leader in an inbound voice customer service account in any call center. Should manage to speak Kannada. Should be able to speak English grammatically right. Willing to work out of our Mysore center. Both Side AC cabs Day shift
Responsibilities: International/ Domestic Sales Experience required. * Responsible for day to day activities of the team * SLA management & Monitoring team performance is a priority * Maintaining Team discipline and adherence * Managing escalation from both Internal & External customers * Strongly
assess training needs through surveys interviews with employees or consultations with managers or instructors design and create training manuals online learning modules and course materials review training materials from a variety of vendors and choose appropriate materials deliver training
Manage Corporate and B2B business for the Region. To control/ design sales channels for improving sales/marketing efficiency Handling product / application development, providing technical service support and resolving complaints. Manage the Distribution Network in the region; Application
The Identity and Access Management Testing and Automation Team Member of a product engineering or delivery and integration team reporting to an Engineering Director or Director of Technical Delivery. May have people leadership responsibilities. To be considered a leading organization
Roles/Responsibilities: Responsible for ABAP Developments in SAP Implementation / Support / Upgrade Projects Understand functional specifications, Prepare Technical Specification, Develop Code, & Unit Testing Ability to work independently with the functional team to understand business requirements
job summary: lead it systems infrastructure employees in this job function as lead of technical lead for all of it infrastructure systems within the scope of operations and support. the employee under lead it systems is seen as an technical subject matter expert for architecture integrations
Lead a 3rd Line support team focused on the assure activities supporting all areas of IT Services . a.Complex incident management (Technology and Solution based). b.Root Cause analysis for major incidents and escalated faults. c.Complex delivery in line with agreed SLAs d.Service Management Qualification : BSc/BE/MSc/ME/MCA. Experience : 8-10 years of experience in IT support across multiple locations Skills ...
and receiving proper management attention. Predominantly Voice Interaction support and also through email, chat & remote support. 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 10 hours shift with 1 hour break 5 days working
Manage/drive all P 1 and P 2 incidents and events which are escalated to/from the Service Desk per procedure until ultimate ownership is identified and/or the event is resolved; this includes real time incident management, triage service inquiries, field escalations, performing incident research
and accessible by advisors Support and train advisors by making joint calls Increase engagement of advisors to ensure retention and activation 3 Sales Focus Evaluate opportunities to maximize business growth for the unit. Set and monitor clear objectives to achieve the agreed Sales Targets for the unit
P&L Responsibility of the Centre Team handling( Mobilizer, Counsellor, Placement assistance, Trainers) Invoicing and Collections - 100% student fee to be collected prior to completion of the batch, Management Fee, Government Funding and Corporate Fee (If any). Coordinates activities of centre
internal and statutory audits and take required actions to address issues arising from the audits People Management Select the right team members Set expectations and give regular feedback to team Provide adequate support and motivate the team to deliver on the job Guide, coach, train and develop