redesign Contribute to qualifications packs and support creation of LOPs Coach and mentor junior analysts when appropriate Qualifications & Skills required Applicants should have 1-2 years of experience post Master of Business Administration (MBA) in Operations or Master's degree in Economics/Statistics
Auditing calls and giving feedback to the agents on regular basis. Coordinate and facilitate call calibration sessions. Participates in designs of call monitoring, quality standards, operations set up. Identify, capture customer feedback & Inputs. Making sure that the Fatal errors are escalated
To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis. Call monitoring and evaluation. Timely feedback to agents. Variance reporting. Ensuring implementation of action plan. Tracking compliance of corrective actions. Continuously
closely with IT team and a variety of end users to ensure technical feasibility. Taking concurrence, Inputs & sign off from IT, Process quality, Customer service, Compliance, Legal, Risk & Operations. Product Road map, Pricing Models, Offers, Promotion & Product Performance. Responsible for Defining ...
Phone support experience necessary Technical helpdesk or technical call center experience is necessary Disciplined, systematic problem solving skills required Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers ...
Need to do Quality checks of call center (Inbound/Outbound), Back Office operations, UW Should be familiar with the audit sheet (Critical/non critical error) Required to compile audit results of the team in excel. Should be able to handle a team /mentor a team. Should have at least 3 years
Technical helpdesk or technical voice or semi-voice suport experience is necessary internationa process -Disciplined, systematic problem solving skills required -Hands-on work experience with the following: -Windows Operating systems -Clients: Windows7, Windows Vista, Windows XP, Windows 2000
at all times. Ensure timely updates and escalations are made to Senior Manager at all times. Ensure Standard Operation Procedure documents are kept up to date at all times. Incident and Service Request Management Ensure a speedy resolution of all incidents and providing timely and accurate feedback
technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed. Financial Analyst Skills and Qualifications: CA Corporate Finance, Developing Standards, Quality Management, Problem Solving, Process Improvement, Cost
-Technical helpdesk or technical voice or semi-voice suport experience is necessary internationa process -Disciplined, systematic problem solving skills required -Hands-on work experience with the following: -Windows Operating systems -Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Provide Hands on / remote1st level support for IT operational issues. Ensure all incidents are logged in Service desk tool. Updating incident and work request in a timely manner. Helpdesk Functions & Tele Communications. Providing ad-hoc user support and training for supported software ...