Company Website - Pupkart Location : Plot 279, Sector 51, Gurgaon Experience : 1 + years Position : Senior Operational Analyst Job Description : We are looking for Senior Operational Analyst to take care of daily operations, logistic partner management, invoice management, inventory management A very good communication skills both English and Hindi. A very good hand on operating laptop. Expertise in MS Excel and MS ...
good technical knowledge Good communication & anlytical skills (1.) lndependently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update worklogs Categorizes as per CTI as appropriate Update
research and data gathering as and when| e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR ...
as required. Communicating, maintaining and developing client relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently Core Competencies communication skills organization and planning problem analysis and problem-solving persuasive and influencing
maintaining and developing client relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently Core Competencies communication skills organization and planning problem analysis and problem-solving persuasive and influencing ability teamwork
Experience of working in a Global Bank with broad knowledge of the financial services operational landscape. Ability to work to tight deadlines and manage a number of conflicting and frequently changing priorities. Knowledge of OR management processes. Experience of assessing; managing; Understanding of Operational risk , and risk in general, and its role in a financial organisation Analytical with ...
Auditing calls and giving feedback to the agents on regular basis. Coordinate and facilitate call calibration sessions. Participates in designs of call monitoring, quality standards, operations set up. Identify, capture customer feedback & Inputs. Making sure that the Fatal errors are escalated
of positive customer experience Making recommendations and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps Generic & Behavioral Skills Knowledge of Contact Centre
Analyst with minimum 2.5-3.5 years total experience who will: o Provide IT support to the Investment & Corporate systems of Sun life Canada as per the business operation needs o Provide On call Support to applications o Partner with System Analysts, Developers and other stakeholders on enhancements
Experience in Process Consulting/ Risk Advisory/ Internal Audit/ Compliance function at a reputed consulting firm or corporate Execute risk-based internal audits, process reviews, standard operating procedures, enterprise risk management and revenue assurance assignments as per the client
Position: ITSM Analyst Experience- 4-6 yrs Location - Gurgaon Job Description: Role Description: Experienced, forward thinking IT Service Management tool developer, taking a collaborative approach to the modification and design of Sun Lifes ITSM tool HP Service Manager, in support of Sun Lifes
service delivery from FO functions, and outsourced partners in all non-clinical functions- FO, F&B, HK (BMW, Laundry, Pest Control, FaÃ§ade Cleaning, Horticulture), Maintenance, Security, Parking, Licensing / Admin, CafÃ© & Retail Stores, Ambulance
Auditing the inbound calls for operations team and providing relevant feedback to the associates Preparing quality reports and send that to the Reporting Manager/Client on everyday/weekly basis. Providing critical data used to generate weekly or monthly reports on the performance of associates. Excellent analytical skills & strong attention to detailed and excellent follow through. Ability to ...
Qualification: Graduates / Post-Graduates with 2 + years of experience in financial research/operations. Experience: 2 to 6 years Job Description: 1. Work real time with the Singapore and US equity markets 2. Review pricing data and flag anomalies 3. Ensure optimal level of customer services
and perform correction where required. 5. Manage everyday work activities and inform supervisor appropriately. 6. Administer and collect all metrics on processes and identify data points to improve all processes. 7. Monitor all data entry operations and ensure compliance to timeframe. 8. Ensure
Need to do Quality checks of call center (Inbound/Outbound), Back Office operations, UW Should be familiar with the audit sheet (Critical/non critical error) Required to compile audit results of the team in excel. Should be able to handle a team /mentor a team. Should have at least 3 years
and direction. The Compliance Analyst will respond to Global EG representatives questions and provide timely analysis for the guidance of our Seller Review Process with respect to compliance related issues. Helps draft and revise new and existing policies and procedures and adheres to a firm policy of KYS