as lead technician for the operation and maintenance of the Cisco ICM system, and support the resolution of system/component outages This includes conducting daily ICM system, and support the resolution of system/component outages This includes conducting daily verification of system stability
Platforms Experience on Cisco Hosted Contact Centre for UCCE platform. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting for call flow change or Holiday request. Cisco Call Manager at some instances. Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence. Require to work in 24*7 shifts ...
- Help and support business teams in scheme configuration in ICM Callidus to support sales operations - Close coordination with business corporate team for requirement gathering, feasibility analysis, e2e solution designs and providing timelines for requests received - Ensure delivery of approved
solutions for software components or its fragments and conduct unit tests. All Coding to be done as per SAP coding standards. Participation with Business Analysts in application documentation. Working with the Project Manager on definition of development requirements and priorities. Working on Interfaces
CitiAlert, eStatement and customer communications functionalities Participate in business requirement sessions, do the required gatekeeping, and provide stable and scalable solutions that will meet the needs of business sponsors Lead and participate in design reviews and incorporate product security
the activities related to the Major Incident Management (IcM) process; for Citi's franchise critical applications and services. The Senior Incident Manager is a functional role and provides a leadership focal point to lead, facilitate, coordinate and drive technical support resources using “Command & Control ...
and H323. • Bachelor's degree or equivalent work experience Knowledge/experience of the following are a plus • Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments. • UNIX shell knowledge a plus • Practical experience of solution deployments and support