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11011 jobs found for Senior Data Quality Analyst

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  • to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Provides feedback to call centre executives & team leaders. Prepares and analyzes internal quality reports

  • 1. Monitor Agent quality on daily basis and providing timely feedbacks to agents. 2. Develop & maintain quality reports. 3. Find out the errors and variance analysis. 4. Analyze data and identify issues/best practices. 5. Ensure adherence to all process guidelines and compliance matrices ...

  • for training throughput or conversion. Data analysis and making designated reports/decks. Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on importance of positive customer experience. Make recommendations and drive improvement. Must have the ability to work under pressure. Understanding of Audit & Coaching process ...

  • methodologies and operational principles Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal

  • methodologies and operational principles Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal

  • methodologies and operational principles Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal

  • methodologies and operational principles Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal

  • methodologies and operational principles Advanced knowledge of MS products, particularly Excel Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal

  • Auditing the inbound calls for operations team and providing relevant feedback to the associates Preparing quality reports and send that to the Reporting Manager/Client on everyday/weekly basis. Providing critical data used to generate weekly or monthly reports on the performance of associates. Excellent analytical skills & strong attention to detailed and excellent follow through. Ability to ...

  • Auditing the inbound calls for operations team and providing relevant feedback to the associates Preparing quality reports and send that to the Reporting Manager/Client on everyday/weekly basis. Providing critical data used to generate weekly or monthly reports on the performance of associates. Excellent analytical skills & strong attention to detailed and excellent follow through. Ability to ...

  • Auditing the inbound calls for operations team and providing relevant feedback to the associates Preparing quality reports and send that to the Reporting Manager/Client on everyday/weekly basis. Providing critical data used to generate weekly or monthly reports on the performance of associates. Excellent analytical skills & strong attention to detailed and excellent follow through. Ability to ...

  • Graduate in Any Discipline Responsible for monitoring contacts Responsible for preparing and providing feedback to agents Data analysis and making designated reports/decks Participating in internal & external calibrations Communication to heighten awareness and focusing on importance

  • Graduate in Any Discipline Responsible for monitoring contacts Responsible for preparing and providing feedback to agents Data analysis and making designated reports/decks Participating in internal & external calibrations Communication to heighten awareness and focusing on importance

  • to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal and communication skills Preferably from a voice process Shift-Time Details: 24 * 7

  • to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence others Excellent process knowledge Interpersonal and communication skills Preferably from a voice process Shift-Time Details: 24 * 7

  • You will be required to Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets Effective Coaching & feedback to entire span of agents/ service representatives Monitor team performance, generate reports, trends & dashboards Ability to analyze data & perform a thorough Root

  • You will be required to Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets Effective Coaching & feedback to entire span of agents/ service representatives Monitor team performance, generate reports, trends & dashboards Ability to analyze data & perform a thorough Root

  • issues/best practices. Ensure adherence to all process guidelines and compliance matrices Desired Profile: . Should have min. 3-4 years work experience as a Quality Analyst in an international BPO. Good knowledge of MS Office Good analytical skills. Have zeal to perform Excellent

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