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  • The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive set up ...

  • teams through entire project lifecycle from project start-up to delivery, including the areas of Requirements, Estimation, Planning, - Development, Testing and Project Management - Share experience and observations with team members to make sure ensure the best practices are communicated and leveraged ...

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • and Audit. The candidate selected will be responsible for the definition, coordination, coaching, and training of application development teams, the business, and various levels of management. Candidates must demonstrate a proven history of coaching at the enterprise level and building large scale

  • with designing and developing application using Java EE platforms Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc.) Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Spring Framework Experience

  • with designing and developing application using Java EE platforms Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc.) Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Spring Framework Experience

  • partnersHandling turnover of at least 16 croresResponsible for inventory management, deposit administration and secondary sales forecast Secondary sales tracking and analysis.Targets to meet distributor-wise gross profit and DSO targets.Stock management at Distributor and dealer levels in line with market demand ...

  • Telesales staff Formulate business reviews, report on sales activity, business trends, sales challenges and recommending corrective actions when necessary Assist the training team with delivery and ongoing support of new training initiatives Coach Telesales staff on sales compliance findings

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Technical Coach to work with application development teams

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Coach to work with application development teams and Technology

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Coach to work with application development teams and Technology

  • Provide process direction to project team members, acting as a scrum coach - Consult on and utilize the latest Agile methodologies - Maintain relevant metrics that help the team see how they are doing - Facilitate sprint planning and retrospective - Assist the product owner with keeping

  • and fact based decisions with available information when under pressure and/or adverse conditions · Coaching orientation is highly essential. · Monitor Calls and handle escalations · Look for improving Customer Service efficiencies through coaching, development, training and projects · Ensure adherence

  • environment. The candidate will be supported by a team of mobilizes and trainers at the centre level and support managers at the head office level. Extensive training is given to candidates before commencement of the role. The candidate will be responsible for coordinating the various aspects of setting up The candidate most suited for this role should have experience in managing a team of people and ...

  • Basic day to day activities of the institute. Maintaining registers, attendance etc. Scheduling of classes,co-ordinating with teachers Excellent communication skills are required. Saturday and sunday working Weekly off on Monday Timings 11 to 8 pm on weekdays and 9 to 6.30 on weekends

  • 1. Increasing footfalls at the studio via means of effective use of advertising through print and electronic media (would include media planning, allocating marketing budget for the city, executing of all ATL/BTL campaigns held in that particular city and post event/campaign evaluation) 2. Alliance with Spas/ Salons/ Gyms/ Doctors/ Club with the company for further revenue generation. 3. Analysis of calls ...

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