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  • The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive set up ...

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • and Audit. The candidate selected will be responsible for the definition, coordination, coaching, and training of application development teams, the business, and various levels of management. Candidates must demonstrate a proven history of coaching at the enterprise level and building large scale

  • with designing and developing application using Java EE platforms Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc.) Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Spring Framework Experience

  • with designing and developing application using Java EE platforms Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc.) Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Spring Framework Experience

  • partnersHandling turnover of at least 16 croresResponsible for inventory management, deposit administration and secondary sales forecast Secondary sales tracking and analysis.Targets to meet distributor-wise gross profit and DSO targets.Stock management at Distributor and dealer levels in line with market demand ...

  • Telesales staff Formulate business reviews, report on sales activity, business trends, sales challenges and recommending corrective actions when necessary Assist the training team with delivery and ongoing support of new training initiatives Coach Telesales staff on sales compliance findings

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Technical Coach to work with application development teams

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Coach to work with application development teams and Technology

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Coach to work with application development teams and Technology

  • billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Corporate & Investment Banking division is looking for a Lean Agile Coach to work with application development teams and Technology

  • the design, development and delivery of corporate training programs and strategies >Monitor and measure effectiveness of all training programs >Partner with individual departments to outline deliverables, expectations and risks >Proactively work with the Management team to identify and resolve issues >Create >Demonstrated ability to successfully develop and deliver training programs utilizing skills in ...

  • Provide process direction to project team members, acting as a scrum coach - Consult on and utilize the latest Agile methodologies - Maintain relevant metrics that help the team see how they are doing - Facilitate sprint planning and retrospective - Assist the product owner with keeping

  • Provide process direction to project team members, acting as a scrum coach - Consult on and utilize the latest Agile methodologies - Maintain relevant metrics that help the team see how they are doing - Facilitate sprint planning and retrospective - Assist the product owner with keeping

  • and fact based decisions with available information when under pressure and/or adverse conditions · Coaching orientation is highly essential. · Monitor Calls and handle escalations · Look for improving Customer Service efficiencies through coaching, development, training and projects · Ensure adherence

  • and fact based decisions with available information when under pressure and/or adverse conditions · Coaching orientation is highly essential. · Monitor Calls and handle escalations · Look for improving Customer Service efficiencies through coaching, development, training and projects · Ensure adherence

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