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  • VPN connections Provides a high level of customer service in a fast -paced environment with phone calls , emails , and messaging Follows up with existing tickets /inquiries , as appropriate Accurately classifies and records details of inquiries into a web -based ticketing system Effectively Help Desk experience Previous experience with remote desktop connectivity applications like SMS , WebEx , Live Meeting ...

  • Essential Functions/Responsibilities: Responsible for administration and implementation of SIEM (Arcsight/Splunk) Responsible for rule authorization, system configuration, and operations and maintenance. Should mentor and manage team members, providing technical leadership, interfacing

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