and tools to accelerate continual quality improvement, initiating lessons learned and best practice concepts; to introduce pro-active improvement and prevent recurrence of issues. Maximize the benefits for the overall system to drive compliance, Business and customer satisfaction. (6) Descriptive JD
monitoring of the systems including... Conducting & managing Regular Internal Audits/ Random Audits to assess the performance of management systems. Conducting Third Party Audits & ensuring closure of open risks Management of client audit- schedules, preparation, handling, audit observation closures
responsible towards fostering the development of team by motivating them * To ensure team achieve productivity and quality roster adherence * Ensure the professional and ethical conduct of team members * Accountable for smooth flow of operations * Coordination between Managers and Team Members * Abide
Auditing calls and giving feedback to the agents on regular basis. Coordinate and facilitate call calibration sessions. Participates in designs of call monitoring, quality standards, operations set up. Identify, capture customer feedback & Inputs. Making sure that the Fatal errors are escalated
Have knowledge of basic quality tools Have excellent problem solving capabilities and lateral thinking skills. Have good knowledge of Audit and Evaluation function Have strong Analytic skills Have an ability to lead associates and drive Quality culture on the floor Have an ability to conduct Call
and have a solution oriented mindset Help/coach team members of larger Service Excellence Team with Quality concepts/approach Supports, leads process/customer level projects & develop solid partnership with key stakeholders Graduate/Post Graduate with 5+ years of work experience Six Sigma Certification (minimum Green Belt) Experience in Project Management Working Experience of Minitab (A plus) Strong ...
complaints. Play an active role in improving customer retention rates for the region. Responsible for embedding Service Quality culture across departments and verticals of the region. Implement customer care program through CCRs at all branches of the region; ensure effective mechanism for handling
Product Inspections & Follow-up independent QA inspections 100% perfection level-zero defects on color, measurements, labels and overall quality Identify the root cause of issue & implement solutions Factory Audits Maintain all samples in & outwards Should be working with a reputed Hi Fashion Brand experience in silk fabric highly analytical approach eye for detail and passion for 100% perfection ...
to schedule deliverables and estimate costs Review the work progress on daily basis Prepare internal and external reports pertaining to job status Negotiate terms of agreements, draft contracts and obtain permits and licences Analyze, manage and mitigate risks Ensure quality construction standards and the use
to Operations for all quality related concerns, changes. Responsible for enhancing the Quality dept. touch points and share best practices, doing Centralized Call Recording and Monitoring Management Assist and ensure in ISO 27001 and COPC compliance Partnering with the Assistant Manager/Manager in governance
and Manage, the Knowledge Management construct and guideline adherence through Process Calibration on regular basis in close coordination with operational leaders and external clients. The job will entail working on statistical analysis, strategic research, strategy development, monitoring and validation ...
Verifying that representatives are providing up-to-date information, following current processes, and communicating effectively to callers through Briefings & dip checks. Participating in call calibrations and other floor activities. Providing the feedback to the management for further improvement Excellent analytical skills & strong attention to detailed and excellent follow through. Ability to ...
with managing multiple reporting initiatives with competing deadlines. Creating power point presentations Identifying servicing enhancement opportunities via system capabilities Scorecard data reporting Tumbleweed feed management for on-line systems Partner with cross functional teams to deliver
track of work and communicate it to the delivery leadership/client with proposed resolution Dependency Management - Should be able to work with track leads/client for identifying and working on cross module/team dependencies to ensure smooth functioning of the tracks - Work with multi-site project