and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: Two years of call centre customer care experience, preferably in insurance project. Experience ...
calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: Two years of call centre customer care experience, preferably in insurance project. Experience into Insurance
Quality Specialist HRSD is focused on ensuring a culture of excellence in the department. We are thus creating a Quality team to enhance review of our processes & controls, effectively plan & implement process improvement projects across the board and more importantly create a culture of quality
with technical skills in any programming or scripting languages a plus This position is located in Mumbai, India. The day to day activities of the role will encompass the full project QA lifecycle, including: · Manual and Automation Testing of mission critical server side software components · Developing
offers with customers in consultation with Branch head on case to case basis • Develop & retain existing customers and achieve the base targets set on a monthly basis • Candidate is responsible for marketing under the supervision of Marketing Manager. • Good negotiating and interpersonal skills • Requirements Graduates/ Post Graduates Freshers / experienced Ready to work in Mumbai
Matrices, Test Execution Schedules, Progress and Test Summary Reporting) to professional standards. The QA test analyst will be assigned to different projects by the QA manager. It is expected that the QA test analyst will be assigned to more than 1 testing project at a given time. At a minimum, the QA
Job Employee Status: Regular Travel: Open for travel Job Description-Technical Writer + Quality Role Business Analyst - HRSD Process Excellence Team – Mumbai, INDIA Position Description: In this position, the individual partner with operational team in preparing the documentation (SIPOC, Process Map
comprising of: o Electronic Trading (Execution core components, Exchange Connectivity, Client on-boarding, DMA, Smart Order Routing - SoR, Algorithmic Trading, Data Analytics etc ) o Flow Sales and Trading (Front Office Sales and Trading Order Management systems and Reporting) - Risk Management
calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: Two years of call centre customer care experience, preferably in insurance project. Experience into Insurance will be added benefit. Excellent oral, written and interpersonal communication skills. Exceptional listening and ...
to the erring units including business, support teams like operations Root Cause Analysis to identity triggers for quality score impact and recommend process enhancements or action items to curtail them Responsible for quarterly/annual CSAT studies and continuously improving CSAT scores Evaluation of Internal
We are hiring fresher candidates and experience candidates for both Domestic BPO process and International BPO Call Center process all over Mumbai.Freshers Candidate can also Apply Skills:- Calling, Customer Service, Voice, Support. Fresher's with good and clear command of English, Hindi & Tamil 1:-REQUIRED FRESHERS AND EXPERIENCE FOR THE POST OF CUSTOMER CARE, 2:-FRESHERS CAN ALSO APPLY, 3:-TRAINING WOULD BE ...
Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc). Work with internal Legal/ Compliance staff to ensure that all business processes are compliant with all state and federal regulations. Interpret regulatory requirements and investor Manage QA staff across geographies. Improve customer satisfaction and quality scores for all LOBs. Improve ...
1. To specify the quality standards of all procurements being ordered and all contracts being awarded 2. To conduct in-stage inspections of all procurements and contracts being executed to ensure that the specified quality norms are being incorporated. 3. To conduct a final quality check after
Effectively communicate with all levels of staff and management within the organization. Key Result Areas: Manage QA staff across geographies. Improve customer satisfaction and quality scores for all LOBs. Improve efficiency and effectiveness of staff throughout the servicing functions. Lead
professional experience in a comparable reporting and/or analysis role with a proven history of delivering timely, high quality, manager-level reporting and analysis from diverse, complex data sources Expert skills in writing efficient and scalable SQL queries for MS SQL Server across highly disparate datasets