The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive set up ...
The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach
*The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. *Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. *Responsible to coach
as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent. Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered. Assists with the design, testing, implementation
in quality initiatives Promoting cross-functional & cross-business transfer of best practices Drive Employee engagement through Kaizen and other improvement initiatives Required Qualifications: Graduate with minimum 2+ years of recent experience in Quality, Controls, Documentations and project Management
manner · Complete performance evaluations in a timely manner, based on objective, measurable performance, providing feedback and appropriate counseling in a timely manner, as necessary · Look for improving Customer Service efficiencies through coaching, development, training, projects and creative use
analysis, development, facilitation and evaluation desirable Minimum of 4+ years prior experience in a role relevant to this position in the Soft skills delivery Proven experience in training facilitation, presenting and one-to-one coaching Proficient in Microsoft Office (Word, Excel and Power Point ...
of 8+ years in the behavioural/ leadership training field Exposure in Banks/ NBFC/BFSI organizations would be an added advantage Familiarity with traditional and modern training methodology (majorly digital/ blended learning approach) Ability to plan, multi task and manage timely program delivery
in partnership with CIB businesses, defines the priorities and the vision for the product based on competitive intelligence, market analysis and target positioning of JPM eCommerce business. The mission for the product strategy manager is to (1) Partner with our product managers, sales, trading
(Java/.Net/Database/Mainframe/Infrastructure/QA) training to multiple lines of business. Partners with IT business managers to identify and prioritize needs and drives assessment. Stays abreast of industry best practices, emerging technologies, and LOB/client direction to anticipate and accommodate shifts in business needs and priorities ...
on Selenium scripts to ensure scripts can interoperate with integration regression test scripts Assist the Onboarding and training of new resources The candidate must have automation experience testing complex real time and batch based system using various test design strategies and complex test data
and submitting MI related to the job role. Academic & trades qualifications Essential Desirables:- Graduate in any Discipline Degree/ Diploma In Psychology/ Training/Counselling Working Knowledge of Microsoft Office Personal qualities & behavioural traits Essential Desirable Positive Mental Attitude
Project skills Strong verbal and written communication skills as well as effective meeting facilitation skills Outstanding in-person and virtual team skills are a MUST while also being able to work independently Strong supervisory and people management skills – coaching & development, prioritization ...
process, regular updating of ranking for staff. Contribute majorly to the evaluation process and recommend promotion, additional training or termination n Support retention of high-performing staff and manage recruitment of new staff, partnering with P&Q team to identify, evaluate and interview
services as well as securities clearance, collateral management and alternative investment services. Functional Dept Description: WSS Asset Servicing The WSS Asset Servicing Department in India consists of 100+ staff and is responsible for the accurate and timely processing of in excess of 80 different
performance metrics, analysis of risks and opportunities, projections Conduct reviews with internal Clients to report on performance, discuss issues and propose solutions Partner with business managers to identify areas for operational improvements and gain their support and sponsorship for implementing