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  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • * Monitoring calls * Feedback delivery for calls monitored * Act as a whistle blower in the process as applicable * Maintaining Weekly & Monthly audit reports * Conducting refresher sessions for operators

  • * Sound knowledge of clinical medicine and governance * Good understanding of the critical issues in delivery of quality care * Ability to review and redesign micro systems * Interpersonal skills * Communication skills * Problem solving skills Coordinate with medical staff & Medical Directors /COO of group facilities for conduct accreditation programs across the organization Sound experience in Quality ...

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year experience as Quality Analyst. 3. Candidate should have an experience in Quality ...

  • Roles & Responsibilities: * Responsible for Call Calibration. * Responsible for Call quality auditing. * Responsible for staff retention within the team * Ensure prompt and accurate service and achievement of targets * To conduct and initiate weekly/monthly team and client meetings on regular * Graduate * Good Comm. Skills. * Min 1 year of experience as Quality from any Inbound, Outbound process. * Time Management * Knows ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • Quality Performance Dashboards Conduct weekly/Monthly Quality Review Meeting Provide effective feedback to the associates to minimize error percentage Assessment/Training/One-on-One review sessions should be conducted at regular Prepare details for the WOR with the team to facilitate client meetings Should be capable of working and communicating with people at all levels of an organization. Good ...

  • The candidates will have to head the quality analyst department of a bpo industry.The candidates currently should be working at GM/VP level.They have handle a team,quality audit,Screen calls of resources to gauge service quality and adherence to organizational policy,Adhere to QA guidelines &

  • Candidate should have experience as a Quality Analyst in any Travel process from any BPO. Should be flexible with day and mid-shift. There will be cab facility both pick and drop from Thane railway station till the office ...

  • Graduate in any discipline . 3 - 4 years of work experience in Content Management domain . Quality Analyst who has done quality check for website using HTML, Dreamweaver, Java Script, Frontpage, MS Office, Web Expressions, CMS. Hands on experience in Web site/portal management and maintenance ...

  • Graduate in any discipline . 3 - 4 years of work experience in Content Management domain . Quality Analyst who has done quality check for website using HTML, Dreamweaver, Java Script, Frontpage, MS Office, Web Expressions, CMS. Hands on experience in Web site/portal management and maintenance ...

  • Quality Analyst - 4-5L per annum Mandatory experience â€" 1. Should be from US healthcare background 2. Should be well-versed about customer service department and also inbound call center. 3. Should have an experience monitoring calls for Payer side process ...

  • Quality Analyst - 4-5L per annum Mandatory experience â€" 1. Should be from US healthcare background 2. Should be well-versed about customer service department and also inbound call center. 3. Should have an experience monitoring calls for Payer side process ...

  • Call quality, giving Feedback Need to do Quality checks of call center (Inbound / Outbound) Should be familiar with the audit sheet (Critical / non critical error) Required to compile audit results of the team in excel Should be QA on papers from last 1 year Should be from BPO Should know Quality tools Cause-and-effect diagram Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram & Stratification ...

  • Call quality, giving Feedback Need to do Quality checks of call center (Inbound / Outbound) Should be familiar with the audit sheet (Critical / non critical error) Required to compile audit results of the team in excel Should be QA on papers from last 1 year Should be from BPO Should know Quality tools Cause-and-effect diagram Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram & Stratification ...

  • 1. Monitor Agent quality on daily basis and providing timely feedback to agents. 2. Develop & maintain quality reports. 3. Find out the errors and variance analysis. 4. Analyze data and identify issues/best practices. 5. Ensure adherence to all process guidelines and compliance matrices. * Should be graduate. * Should have prior international travel experience in Quality. * Should be comfortable in rotational ...

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