Call quality, giving Feedback Need to do Quality checks of call center (Inbound / Outbound) Should be familiar with the audit sheet (Critical / non critical error) Required to compile audit results of the team in excel Should be QA on papers from last 1 year Should be from BPO Should know Quality tools Cause-and-effect diagram Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram & Stratification ...
of Language metrics and Quality Monitoring. • Good analytical skills to identify the Variance in the Key Result Areas for the Process. • Strong hold on understanding the Selling skills: Need assessment, Rapport Building, Objection handling, rebuttal creation and effectiveness, Strong Sales pitch keeping
regulatory reporting Regular Mortgage performance monitoring and any shifts to be highlighted immediately to senior management Qualifications MBA from top tier institutes/CA (first attempt) Candidate with Statistics background (Tier A institutes) can also be considered
related concerns, changes. Enhance Quality dept. touch points and share best practices , Centralized Call Recording and Monitoring Management Proficiency in Communication Skills & Relationship Management Participate in client governance calls/ meets to understand and align with their requirements ...
upgrades. Building and managing working relationships with external vendors. Providing consultation and analysis to identify process improvements to reduce test time and cost as well as improve quality, accuracy and efficiency. Industry Experience: Minimum of 2+ to 4 years of BEA Weblogic Portal
to American Express and assist Recon team in resolving the exceptions. Hold monthly, quarterly calls with Key selling partners in the region to build relationship, continually check for acceptable quality service levels and address concerns. Support the Client Management team in various regional projects. Knowledge and proficiency using PC applications Excel, Word, Access and PowerPoint. Graduate with ...
Data Pull (Using MS-SQL Queries) /SSIS/ Data Analysis /SQL development. Work closely with Email marketing team to support on all data related aspects of campaign execution and suggest better process controls to ensure that the quality of data and campaign is not compromised. Flags and risks
service levels (as per laid out guidelines) at all times and exceed quality standards on a consistent basis. Support Six Sigma initiatives in the region. Qualifications: Knowledge and proficiency using PC applications Excel, Word, Access and PowerPoint. Graduate with minimum 1- 2 years of experience
on high quality work while under pressure Ability to prioritize, multitask and meet deadlines Audit risk and control knowledge to identify operational risks and “red flag” Desirable: Coaching or performance management skills Qualifications: Good academic qualifications and a strong track record
Primary Location: India,Haryana,Gurgaon Education: Master's Degree Job Function: Risk Management Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: Yes, 10 % of the Time Job ID: 16050518 Description This job role will be part of the credit unsecured credit risk unit
Components & Operations), SAP and Field experience desirable, Excel(Pivot table, basic formulas), Word, PPT, Shift timing would be according to APAC( 6 to 3 or 7 to 4) Not immediately. Engineering background preferred, BCS or BSC will do if not Engineering, Not open for Diploma
Our dream is to make sure that we are providing quality services at affordable rates.EnjoyTrip is the clan enterprise of Websumster Technologies Pvt. Ltd. Our group is offering versatile choice of magnificent travel destinations across India and the world. We intend to grow healthy relationship
Description Role and Responsibilities: Business/Department Objectives: Transition function Managed the End-to-End Migrations from onshore locations Core Responsibilities: Primary Responsibility of the Transition Manager will be to manage Transition work-streams Day-to-Day Responsibilities ...
Basic knowledge of Settlements/Corporate Actions/Dividend/Interest Payments/Billing, etc. This role requires a candidate to be highly communicative and guide others in day-to-day activities, consistently meet deadlines working under pressure to do so and additionally, present new ideas for improved
The department is responsible for client and investor document management, processing and quality checking of transactions and updating the registers of clients' mutual funds in response to investor instructions. Skill Sets Required Excellent keyboarding skills Strong analytical skills Responsible
Experience: 3 Yrs. to 11 Yrs. Job Description: Digital Marketing: Candidates with good communication skills. Must have 3+ experience in Digital marketing. Must have worked on SEM (Search engine marketing), PPC (Pay Per Click), CPC (Cost per Click), PPC Campaign, Adwords Campaign, Quality auditing ...
The department is responsible for client and investor document management, processing and quality checking of transactions and updating the registers of clients' mutual funds in response to investor instructions. This role is to support BAU activities in the TA department in order to ensure that not only client