Service Provider, Mobility, Financial Services and other verticals. While it is strongly desired - it is not mandatory for candidates to have experience in large contact center operations management and ITIL stack. Technology Skill Sets: You should be well versed in:- • Core Contact Centre: Cisco UCCE
and regulations while driving customer satisfaction and Cisco profitability. This position reports directly to the Senior Manager of APJ Customs and Trade. • Acts as a Value Added Business Partner through interpreting regulations/requirements to provide strategic analysis and solutions to the business • Drive
balancers integrated with Cisco UCC solutions • Recording & Workforce Management: Cisco MediaSense, Nice or Verint integration with Cisco UCC solutions • Media Integration: MRCP or SIP integration with Speech recognition, voice biometrics or text to speech products from industry leading vendors ...
Specification), BR100 (Configuration), Solution design documents, Test Strategy/plan, and Training Materials. - Strong analytical skills - Strong ability to collaborate and build solid client relationship and relationship management skills - Strong verbal, written and facilitation skills - Strong consulting