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  • Deliver SLA & KPI Manage & motivate a quality team of 15 outbound operator. Manage the Collection process ( 0 - 4 Buckets ) Ensure operator are delivering individual outbound calls target, SLA & KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To ...

  • Male / Female, Good computer & Communication skill. Must have completed C - DAC course. * To provide support to IT students in training session ...

  • 1. Conduct new hire training, refresher training and PKTs as per business requirement 2. Need to work closely with the internal call quality and the operations team 3. Would also be involved in calibration with clients and internal quality teams 4. Achieve set targets for processing, calibration and new hire training delivery 5. Designing effective training material for refresher training based on the ...

  • Role & Responsibilities: 1. Conduct new hire training, refresher training and PKTs as per business requirement 2. Need to work closely with the internal call quality and the operations team 3. Would also be involved in calibration with clients and internal quality teams 4. Achieve set targets for processing, calibration and new hire training delivery 5. Designing effective training material for refresher ...

  • Role & Responsibilities: 1. Conduct new hire training, refresher training and PKTs as per business requirement 2. Need to work closely with the internal call quality and the operations team 3. Would also be involved in calibration with clients and internal quality teams 4. Achieve set targets for processing, calibration and new hire training delivery 5. Designing effective training material for refresher ...

  • The Senior Information Analyst will have responsibility to execute on the Company Data Quality and Data Stewardship initiatives. Responsibilities will include: - Executing processes to ensure data integrity and privacy and monitor overall data quality for assigned data entities. - Ensuring data management methodologies include the steps, activities, and deliverables required to consistently achieve high ...

  • Manage a team of policy documentation analysts Research, write, and edit risk & compliance policies, processes and other documentation and training materials. Works on a variety of documentation tasks as needed, including development of presentation, graphics, illustrations and training materials. Coordinate approval of policies and procedures and update Navex PolicyTech. Researches technical subject areas ...

  • Perform compliance loan reviews and / or compliance assessments on mortgage servicing activities. Enter results of findings into testing tracking system or complete assessment worksheets and reports. Identify and escalate issues and trends to management. Meet and / or exceed review quality and production standards. Receive and evaluate feedback on findings from business channels; track business channel ...

  • Responsibilities include: - Development, implementation and maintenance of a risk control self-assessment system for enterprise risk management - Assist in the development and maintenance of technology requirements used to conduct, document and execute RCSA - Development and maintenance of procedures, assessment artifact and methodology supporting the RCSA process - Ensure business unit procedure ...

  • Collection and analysis and reporting of historical center performance statistics - Performing RTA (Real Time Analysis) as per Business requirement. - Work with training and operations to coordinate multi-skill training for existing agents - Preparing /Generating Schedules for Voice Operations - Responsible for maintaining Service Level, ASA, Abandoned %, Schedule adherence as per Business requirement - Scheduling ...

  • Ocwen Financial Corporation (Ocwen) is the largest independent mortgage loan servicer in the United States and the fourth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in ...

  • Good Communication skills, Ability to co-ordinate well amongst teams as well as vendors, Ability to generate reports ...

  • 1. Candidates should be good in Excel / Good communication in both written and verbal 2. Attending and resolving the queries of customer on Phone or email ...

  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails Maintain complete and accurate customer correspondence data Good in MS Word & Excel Good command over English, Hindi and Marathi language Having Strong communication skills Having more then 1+ years experience in the similar position Basic knowledge of real estate, property and sales

  • The candidate needs to provide service to the existing as well as new clients, meet the local customers as per need, guide the team with the updates, mass mailing, sales support, and overall PR & Branding work for the Organization. Fresher is welcome. One year experience in the field of Customer Support, Tele- Marketing is preferable. The candidate must possess excellent communication skill and should be ...

  • Any Graduates / 10+3yrs Diploma Holders / 2016 passing out candidates and B.E / B.Tech graduates can also apply Experience: 0 -3yrs (Fresher / Experienced) Excellent oral communication skills in English and able to speak any one of the regional languages will be an added advantage.(Kannada / Hindi / Telugu / Malayalam ...

  • Lead, drive and manage a team of Telesales executives. Motivate the team to reach the monthly business target. Audit calls and coach the agents followed by proper feedback. Ensures 100% of target met and or exceeds their overall KPIs Achieve monthly targets Detailing telesales action plans to achieve defined targets Provides consistent, balanced and timely performance feedback on Telesales team ...

  • Any Graduates / 10+3yrs Diploma Holders / Pursuing Graduation/HSC Passout Experience: 0 -3yrs (Fresher / Experienced) Excellent verbal communication skills in English with local language

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