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  • Must be overall in charge for overall activities in circle with respect to customer support on all company products Overseeing Installation & Commissioning of all products in the circle

  • 3-5 years of experience in Business Analysis area Used to work with team spread across geographies Understanding of tools required for process analysis/ definition Experience in Microsoft tools Excellent documentation skills in preparing business requirement, functional requirement, use case and functional flow documents, As-is To-be process maps Very good communication skills Ability to multi-task

  • *Handling Escalation mails and calls *Document verification *Internal co-ordination with different teams *Ensuring TAT Adherence *Vendor co-ordination

  • 1. Overview multiple functions out of the below mentioned key functions of Policy Servicing. a. Alterations Major and Minor alteration requests b. Collections Managing different collection modes viz. ECS/ SI/ Direct Debit/ Drop Box, Online Modes, Others. c. Pay-outs Surrenders, Survival Benefit Pay-outs, Maturity Pay-outs, Annuity Pay-outs, CFI, AFI, SPRI, Stale Cheque re-processing d. UL requests Switch, Top Up ...

  • Responsible for all the Training and quality initiatives for the Unit in order to improve the overall service standards of the unit and help the Unit head have a fully trained team. Refreshers for Existing Staff To identify knowledge gaps amongst the team and build training programs around the identified issues Conduct refreshers trainings on an ongoing basis . Conduct trainings for all new updates ...

  • We have an opening for Team Supervisor with a leading E-Commerce brand in Bangalore. We are looking for someone having experience in BPO-Operations, Team handling & International Voice Process. Experience in team handling should be atleast 3 years. Interview will happen on this weekend in Mumbai. Summary of Responsibilities: Manages performance and behavior of 10-15 Associates through effective 1:1 ...

  • Handling Operations And back Office . Power point Presentation. MIS Handling ...

  • - Explaining the customers about the products we deal in. - Replying to emails & calls. - Keeping market updates & accordingly advising clients - Keeping continuous rapport with the customers. - Explaining the advantage of products & accordingly convincing clients ...

  • Selling insurance products over voice process / web chats Cross selling of products to existing customer base Query handling & resolution Need to ensure Daily Collection Target or the Monthly target. Require Smart and dynamic communication & Convincing skills. Need to adhere set Quality standards and scripts for customer service

  • Maintain monthly & daily report Maintain Call Report Should be good in Excel & Power Point Exp - 1 - 2 Yrs Open for late seating(Prefer Male candidates ...

  • - Handling inbound chat (Non voice process) - Support Canadian Customers Desired Profile: - Excellent English written communication skill -Willingness to work for Sales process - Willingness to work in Night Shifts Benefits: Good Incentives - Monthly basis Cab facilities for free of cost 5days working (rotational offs) Candidates who are willing to relocate can also apply ...

  • - Enter data into the systems. - Handle filing, documentation, etc. - Manage basic admin jobs. - Knowledge of Tally - Computer Literate - Good communication skills. - Conveniently located - On Central / Harbour Line ...

  • 1. Preparation of Daily, Monthly, Quarterly MIS Reports. 2. Preparation of Regulatory MIS Reports. 3. Preparation of Ad hoc MIS Reports. 4. Preparation of Management MIS Reports 5. Preparation of TAT reports. 6. Has to work in shift

  • 1. Job Specification: Education: Bachelors/Masters degree from any stream Experience: 3-4 years Certifications: Atleast trained/certified in six sigma green belt is mandatory (Yellow belt also might be considered in case of relevant project experience) Hands-on experience in process improvement initiatives Ability to work and to take work related decisions independently Soft Skills: Good communication and ...

  • We are hiring for Voice & Accent (VNA) Trainer in topmost MNC. 24X7 shift Excellent comms & Soft skills reqd Sal upto 6 lacs

  • 1) Receive inbound calls of clients and answer their queries. 2) Take orders and explain company's services and offerings 3) Maintain and record database of new and existing clients. 4) Coordinate and furnish details to the on field supply team . 5) Making outbound calls. 6) Making reports and analysing trends. 7) Follow strict schedule of orders and devise hands on solution to problems. 8) Admin related ...

  • Job opportunities provided in one of the Indias renowned Ecommerce process. Hiring for domestic voice inbound process with 15,000 ctc salary Pure Day shift for females Rotational shift for males, provide drop provided at door step. SSC / HSC: Minimum 6mnths of experience in any field. Graduate: Fresher or any experience ...

  • Manage the team of TLs and Team coaches Responsible for functioning of inbound customer service Manage SLAs, AHT, Abundancy Manage attrition and shrinkage

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