Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur Education: Bachelor's Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 16061696 Description Act as Single Point of Contact (SPOC) for identified
1. Managing Tour Operations Manage the inbound tour operations for the organization in the intercruises division. Manage the operations, starting from planning / proposal / operations and closing with guest feedbacks. Gauge the pulse of their clients / requirements and reply / propose and suggest
for the client: Build virtual service teams that are capable and nimble to respond quickly to the needs of our clients, creating a team sense of collective responsibility and ‘client first’ mentality Develop/ maintain network of contacts within Citi (SCMs, Product, CSMs, Network Management, Credit, Legal ...
Qualification: Eight years plus (8+) experience in Contact Center Technology (Genesys CTI Framework, IVR applications, MQ, Voice Communication technology (AT&T, MCI, etc.,) and Complex Software development. Proficient in more than one of the following call center technologies: Genesys call routing, PBX