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  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur Education: Bachelor's Degree Job Function: Operations Customer Service Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 16061696 Description Act as Single Point of Contact (SPOC) for identified

  • 1. Managing Tour Operations Manage the inbound tour operations for the organization in the intercruises division. Manage the operations, starting from planning / proposal / operations and closing with guest feedbacks. Gauge the pulse of their clients / requirements and reply / propose and suggest

  • for the client: Build virtual service teams that are capable and nimble to respond quickly to the needs of our clients, creating a team sense of collective responsibility and ‘client first’ mentality Develop/ maintain network of contacts within Citi (SCMs, Product, CSMs, Network Management, Credit, Legal ...

  • Qualification: Eight years plus (8+) experience in Contact Center Technology (Genesys CTI Framework, IVR applications, MQ, Voice Communication technology (AT&T, MCI, etc.,) and Complex Software development. Proficient in more than one of the following call center technologies: Genesys call routing, PBX

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