We are Bangalore based MNC Market Research Company, we have some very interesting mystery shopping assignments for people above 25 years of age in Leading Automobile Industry. The assignment needs you to spend some time in Automobile Showroom as a customer and give your valuable feedback .Good Communication Skill Written and Spoken. .Keen Observation Skill. .Presentabilty Skill. .Adhere to Guidelines ...
issue and take corrective actions as and when required Manage the sell thru within the season, Mystery Shopping, Managing Mall Relationship. Ensure adherence to retail standards. Implement and adhere to the SOPs for retail operations Conduct regular floor audits for the concept to evaluate
functional quality circles of the region, to identify service defects/gaps, root cause analysis and process correction Organize customer satisfaction feedback surveys (CSAT), Mystery shopping & Service Audits Service Quality Trainings Responsible for implementing role based SQ trainings on customer
and regular audits like Mystery Shopping Audit/Commercial Audit (specific to EB stores) Solicit customer feedback through questionnaires and working on the improvement areas to ensure customer delight. Customer Related Complaints to be resolved within the stipulated guidelines. Ensure store ambience