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  • Conduct Product Training batches. Ensure maximum throughput for each batch with minimal attrition. Ensure that Process training is delivered effectively within the stipulated timelines. Participate in calibration of Trainers, QAs and Grammer Coaches within team and with TBU training team. Support Excellent written communication skills. Fluent in English. Communication in Global Accent. Good Knowledge ...

  • Conduct Product Training batches. Ensure maximum throughput for each batch with minimal attrition. Ensure that Process training is delivered effectively within the stipulated timelines. Participate in calibration of Trainers, QAs and Grammer Coaches within team and with TBU training team. Support Excellent written communication skills. Fluent in English. Communication in Global Accent. Good Knowledge ...

  • The trainer is responsible for ensuring client satisfaction through the management and delivery of the Initial Training Program (ITP) Developing and administering employee-training programs, classroom supervision including coaching and counseling, up training by project, continually assessing

  • The trainer is responsible for ensuring client satisfaction through the management and delivery of the Initial Training Program (ITP) Developing and administering employee-training programs, classroom supervision including coaching and counseling, up training by project, continually assessing

  • * The trainer is responsible for ensuring client satisfaction through the management and delivery of the Initial Training Program (ITP). * Developing and administering employee-training programs, classroom supervision including coaching and counseling, up training by project, continually assessing

  • Experience- Should Have Minimum one year of Experience working for Any Voice Process or Domestic Process (Voice) Shift- Should be Flexible with Shifts

  • Experience- Should Have Minimum one year of Experience working for Any Voice Process or Domestic Process (Voice) Shift- Should be Flexible with Shifts

  • Experience- Should Have Minimum one year of Experience working for Any Voice Process or Domestic Process (Voice) Shift- Should be Flexible with Shifts

  • Conducting New hire training sessions Conducting Session on Process Preparing various scripts for voice processes Conducting refreshers basis Areas of Improvement Maintaining various reports for New hire batches Excellent Communication skills- both verbal and written Call Center Training Experience is mandatory (preferably Financial Services Industry) Content development knowledge is preferred ...

  • Qualification Required- Any PUC or Graduate Language Mandate - Tamil/ Malyalam ; English and Hindi Experience- Should Have Minimum one year of Experience working for Any Voice Process or Domestic Process (Voice) Shift- Should be Flexible with Shifts 6 days of Work with 1 Rotational Off

  • Qualification Required- Any PUC or Graduate Language Mandate - Tamil/ Malyalam ; English and Hindi Experience- Should Have Minimum one year of Experience working for Any Voice Process or Domestic Process (Voice) Shift- Should be Flexible with Shifts 6 days of Work with 1 Rotational Off

  • Candidate will be responsible for process training as well as product training. Candidate will be responsible for content development. Candidate will be responsible for training need assessment and training need identification. Candidate will be responsible for coaching & Feedback

  • Candidate will be responsible for process training as well as product training. Candidate will be responsible for content development. Candidate will be responsible for training need assessment and training need identification. Candidate will be responsible for coaching & Feedback

  • Candidate will be responsible for process training as well as product training. Candidate will be responsible for content development. Candidate will be responsible for training need assessment and training need identification. Candidate will be responsible for coaching & Feedback

  • Job Description: Train New Hire Training Batches on Product Conduct Product Refresher trainings for agents on the floor Compiling Training Data, MIS Coordination with operations Preparing Training Material & Schedule Coordination with operations/quality for the training Desired Candidate Profile: Should have conducted training in past BFSI sector for more than 1.5 years Excellent knowledge of making ...

  • of the Service. - Should have relevant experience in inbound and Travel Process Quality Analyst - Quality analyst is expected to monitor recorded calls and live calls. - To check if a customer is satisfied with the results of the interaction and if not satisfied find out the reason of dissatisfaction ...

  • activities including refresher training, monthly tests and call monitoring. Liaison with the Quality and Operations to identify, screen and execute process improvement plans. Plan and improve training workshops and projects to monitor and groom poor performers. Ability to execute training tasks/ assignment

  • Conducting batches / Update sessions/ Ad-hocs - Leading the branch training team - Aligning batches/sessions according to process requirement - Should be very fluent with MS Office - Developing training modules as and when required - Brainstorming for better training methods - Able to share

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