Own the Design and development of frameworks based on ITIL processes Evangelize the developed frameworks Perform assessments leveraging the frameworks Provide consulting on the AVM process based on ITIL. Become SME on the frameworks and train others on the framewo
and coordinates urgent and complicated support issues.3. Act as escalation point for all requests and incidents.4. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.5. Determine root cause of issues and communicate appropriately
- Hands on experience in the SW development across lifecycle phases in general and in Agile methodologies, Service Mgmt. framework in particular.- Project Experience in implementation of process and has passion for Quality improvement initiatives. Should have demonstrated process improvements
experience in ITIL service environment - Excellent working background on Process Audit and Ticket Audit / Compliance checks - Good exposure in preparing PowerPoint slides and process documents - Good analytical skills, reporting, query writing on ticketing tools like Remedy - Good knowledge of MS Excel ...
We have an opening for Incident Manager. Please go through with the JD.- Validate incident classification and undertake an immediate effort to restore a failed service as quickly as possible- Execute the Incident Management process tasks in adherence to agreed SLAs- Respond to user escalations
performance post-migration- Automate the migration process to the maximum extent possible- Define the appropriate toolset that will be used for the lift and shift migration"Supervise the execution of the lift and shift to ensure that:- Each application is migrated flawlessly as per the strategy
Job Description- To ensure that the ServiceNow application is configured, customized and used in the right way to provide maximum value within the ITIL v3 service management context- Be accountable for the ServiceNow implementation's outcome and acts as a lead architect on both Advisory
monitoring, analyses and escalation to support team based on severity and escalation matrix, which is part of Event Management process. - Identify Improvement areas, suggest and implement solutions, and track for expected results - Quality check on activities carried out by the NOC team, assist them
of resources for the function/business as per the load and addressing the team members grievances on timely basis- Understanding the requirement of any new Request For Proposal (RFP) and responding the same appropriately .- Supporting Operation team during new process transitions Primary Job Responsibilities ...
Support other domains as neededKnowledge:- Knowledge of business analysis best practices- Knowledge of domain subject matter such as HR, Supply Chain, CRM etc- Knowledge of retail business drivers, related process and technology trends - Knowledge of IT best practices; familiarity with IT architecture
1. Handling of entire Network Infra including Switches, Routers, Firewall, UTM devices, DDOS attacks,2. Should be CCNA, CCNP certified, ITIL preferred.3. At least 6+ years of relevant experience in within managing IT Operations teams across technology, infrastructure and platforms.4. Minimum of 5
Daily Operating System alert handling and response- Monitoring of DNS Resolution, Maintenance of DNS Zones- Controlled Reboot of Server for hardware repair/replace, perform Change Management as per the process.- Change Raising to facilitate incident resolution, Problem resolution, Change Review
is of ITIL/ITSM. This position would also lead development & QA aspects for the application.Primary responsibilities:Primary contributor in designing, coding, testing, debugging, documenting and supporting all types of applications consistent with established specifications and business requirements to deliver
Technical Skills : - Application deployment - Deploy Images and software packages- Basic knowledge of SCCM 2012- ITIL Process knowledge (Basic knowledge in IPC)Organisational skills :- Good analytical and problem solving skills- High level communication and collaboration skills- Risk
process.- To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.KEY INTERFACES
issues- Meeting with trading teams regularly to understand their growth plans and discuss the firm's roadmapContributing suggestions for new process and for improving existing processesQualificationsThe ideal candidate will have:- At least 5 years of work experience in a technology or finance environment ...
Essential:- 5-8 yrs. of overall relevant experience in Windows - system administration- Experience working in a high-availability clustered environment- Should be expert in windows server management tools and best practices- Ability to structure, draft and review technical documentation- ITIL Certified
Educational QualificationsBE / B Tech / MCAGood To Have: MBA / Post GraduateExperienceAt least 3-6 years of experience in the IT Industry At least 3 years in Banking & Financial Services IndustriesAt least 3 years in Process improvements and PMO rolesExperience in working in Dev-Ops and Agile