TO UNDERSTAND CLIENT BUSINESS REQUIREMENT AND PROPOSE SOLUTIONS WHICH MEETS CUSTOMER NEED. (1.) To interact with the client and other functional teams for gaining understanding of the requirements (2.) To train others and prepare and deliver presentations for knowledge sharing amongst different teams in the project (3.) To participate in team meetings (4.) To coordinate with technical teams for pending RICEFs ...
Accept & assign Service Calls from end users Classify Service Calls according to the specified options Execute 1st attempt to solve the Service Call Route Service Call to the appropriate Resolution Owner from appropriate Support Group Tracks the progress of the owned Service Call during entire
hardware / product / process / tool issues * One or more years in Technical Support or Analyst role interfacing with customers * Prior travel industry experience / GDS knowledge required * Ability to pass a background check Job Specific / Specialized Knowledge & Skills: * One or more years experience
WebEx, Live -Meeting, and Windows Native tools -MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS- PowerPoint, -MS-Outlook, MS Project, and MS Visio -Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers PDA and blackberry