Description Job Description Position Title: Service Relationship Manager (SRM) Grade/Level: Q/R Business Group: GCG Function/Group: Consumer bank Department: Branch Banking Location: Alwarpet, Chennai Role and Responsibilities: Objectives: Dimensions of the Job - The personnel
Firstsource a leading global provider of business process management services for the position of CUSTOMER SERVICE EXECUTIVE. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. With over 34,000 employees, Firstsource
of network nodes, telephony systems and related voice equipment Manages vendor activities and coordinates circuit testing/turn-ups, circuit moves, number porting etc. Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role Defines
to increase profitability. 2,International Technical Support Voice Process to the existing customers. 3,Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. 4,Being dedicated to handle
Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help enterprise support engineers become better with language and soft skills Attending reviews with business to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the ...
backup of Microsoft Outlook 2007/10/13 or Outlook. Excellent Communication Skill. Enthusiasm and strong self-motivation & self-reliance. Building a rapport with customers. Time management skills, with a high degree of flexibility at work place. Willingness to work in night shifts. 5 days of work
retention to increase profitability. 2,International Technical Support Voice Process to the existing customers. 3,Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. 4,Being dedicated
customer is more important for profitability. 6,To operationally manage US Voice Process-Up selling involved. 7,Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice). Support includes (applicable to all processes/queues). 8,Provide higher first transaction
Should have top class leadership qualities • Should analyze performance and activity indicators to identify improvement opportunities • Immediate Joinee preferable Role: Team Lead 25000/m 6 TO 15 YEARS OF EXPERIENCE IN US VOICE PROCESS AS CALL CENTER OPERATIONS Should have experience as an Assistant 8
. Take calls from Global customers and initiate the right response to them, positively and professionally . Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand . Manage end to end all calls logged, providing regular updates
and call center employees. Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans. Coordinate the interviewing, hiring and training of customer service executives as per
1. Handling inbound calls and solving customer's queries 2. Managing complex queries and giving precise solutions 3. Multi task and manage accurate documentation 1. Graduates with 0.6 to 36 months of international voice process experience 2. Willing to work in rotational shift and off
Greetings for the day..!!! Hiring for Banking customer support executive in leading company, Profile Detail: Company : GE Capital Role: Customer Support Executive _ Voice Process Job location: OMR Interview location: Velachery. PFB the detailed venue. Interview Date: 21/10/2016 (Friday) Shit Greetings for the day..!!! Hiring for Banking customer support executive in leading company, Profile Detail: Company : GE Capital ...
Warm Greetings from MaxIT Global Solutions Pvt Ltd We are recruiting Candidates for US Voice Process who can work sincere in their job. Location: CHENNAI Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operation Salary: Best
Specific skills 1. Process driven 2. Certifications : ITIL / CCNA / MCSE equivalent 3. Experience in a. Server management b. Desktop Management c. Server / Desktop virtualization d. Information Security e. Networking LAN / WAN f. Voice / VoIP g. People Management h.Service Delivery
Apps: Level 1 support 24 /7, Supporting Core banking applications (Incidents, Request and Change) Support Model : Horizontal & Vertical Support, Captive Unit People management : Min 5 years exp / 50+ members team Stakeholder Management : Exceeding user/business team Metrics: KPI/KRI/KCP/ROI