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  • of software design techniques. Experience in Agile development methodologies preferable. Proven ability to deliver quality results in a busy and dynamic business focused environment. Generic Managerial Skills Coordinate offshore team and guide them to complete the work in the expected manner in line

  • listening, side by side and coaching Monitor calls using the help me model for the NHs Prepare new hires for business required call certification Responsible in conducting mock call survey while new hires are in nesting period Qualifications No attendance issue with good performance on Quality, NPS

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