To act as a liaison between the business and technical teams| analyze and document business requirements| suggest design solutions to the assigned project team as per the business requirement. (1.) To understand the business requirements and map it to functional specifications. (2.) To prepare and / or aid the preparation of test cases in line with functional requirements (3.) To participate and facilitate the ...
to appropriate Installation of Printers, handling printer issue Antivirus: Installation of Antivirus / software patches& Troubleshooting on virus affected systems and rectifying Update status of Incident / solution in the ticketing system, or inform Call coordinator status of the incidents to update it
and disaster Recovery exercises. Review all system documentation to be delivered according to specified guidelines (e. g. , Standard Operating Procedures) . (1. ) To provide support for on call escalations and doing incident & problem management (2. ) To independently resolve tickets & esnure that the agreed
Must have skills: business Analyst-Investment Banking EXP: 3 to 6 Years Work Location: Chennai Job Description: a) Has good experience in Investment Banking especially on FX settlement systems (FX Forex) b) Has good knowledge about Payments in FX Settlement area c) Should have good knowledge about
Manage a busy training schedule according to business priorities & current SLAs. Prepare and facilitate product/system training at Introduction, Intermediate and Advanced Levels. Record training records, evaluate training results and ensure that participants receive individual feedback. Modify Degree qualified, ideally in Financial Services or a related subject Training qualification covering the core ...
but not limited to the following areas; Troubleshoot system alerts and Exchange server errors, and problems reported by Sites/ Operating Company or IT Helpdesk via ticketing system. Email traffic/ flow troubleshooting across a complex environment. Maintain a good relationship with customers while resolving their issues quickly ...
on system implementation of relevant HR module including customization for various LoBs - Share inputs on challenges and nuances of working of the system - Participate in testing of the system (user acceptance testing, etc. ) - Track the implementation activities as per the plan; Highlight in case
transactions for processing (for example: lease payments.) Process check requests, EFT file creation, ACH processing Update employee master files for ACH, corporate card reimbursement, etc. Accept file transmission to update employee bank information. Update system and communicate changes to employees for IRS
experience on solutions delivered/ maintained in Java, Hibernate, Liferay Portal, Web Services, PL/ SQL, SOA Architecture, SSO implementation, Consumer Portal, Caching. Must be able to effectively communicate with customer and other stakeholders to understand the business/ system requirements and channelize
to provide support to production systems whenever required in case of outages/ incidents Certification in Hadoop administration (for example Hortonworks HDP Administrator or Cloudera Certified Administrator for Apache Hadoop) would be an added advantage. (1.) To provide support for on call escalations
of the customer from the process & application (HCL employees| managers| HR) . (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare the data cuts as per review requirements (5.) To contribute research and data gathering as and when ...
of the customer from the process & application (HCL employees| managers| HR). (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare the data cuts as per review requirements (5.) To contribute research and data gathering as and when ...
of how indexes, index management, integrity checks, configuration. How sta (1.) Perform functions of Administrator Resolve escalated tickets Performs RCA as required Performs capacity planning Mentors administrators Performs and reports on trend analysis Update the configuration management system
Having good understanding about DCOPS monitoring and L1/ L2 functions Strong verbal and written communication skills Basic knowledge of Windows and Linux operating system Basic understanding about Backup Infrastructure. Should have basic troubleshooting and problem determination skills Exposure
Phone support experience necessary. Technical Servicedesk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000
products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) , client software & basic network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems and work requests
management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/ or may write training procedures Participate in on-going