DUTIES & RESPONSIBILITIES:- Follow up faulty parts with customers on daily basis. Receives, records, and resolves member complaints and problems. Maintaining Excel sheet from the CRM. Closing SOS from the CRM. Sending quotations to the customers. Follow up with the customer against Payment
for compliance, completeness and accuracy. Telephone, fax, e-mail, postal instructions to purchase or redeem units/shares in Unit Trusts or OEICS. Processing of investors deals. Processing of investor withdrawals, transfer outs including deceaseds. Resolving complaints and solving problems on behalf
products and services. Resolve complaints and ensure customer loyalty.Ability to read, write and comprehend the English languageAbility to speak clearly and project good voice toneAbility to accurately document and present information during phone interactionsAbility to multitask while on the phoneAbility
and/or functional management to resolve issues and address deficiencies to mitigate risk. Oversees preparation or prepares responses to customer inquiries/complaints. Prepares management reporting. Manages budgets and a team of consultants/specialists ...