with 1st level support to provide any on- spot technical assistance. • Complete ownership of Release/Upgrade execution of Global Software Engineer Platform - SVN. • Regular Communication and coordination with backend infrastructure team. • Ensure Service Operation Management in alignment
escalated from Service Desk ( Level 1) Liaising with Customers to provide feedback on support incidents Coaching and mentoring junior members of the support team in case reviews and defect Provide technical support to a wide range of enterprise organizations, who are using organisation's product to manage Mandatory Skills Good understanding of Operating System and Networking Technologies, Memory ...
of Application database corruptions. Monitor queues (each application has a work queue) on the Incident Management System and respond to and resolve Incidents in accordance with the Service Levels. Pro-active creation of Incident records where 2LS finds issues that need dedicated action to resolve ...
for the entire life cycle of the ticket until resolution by effectively driving the bridge. Must have aptitude and attitude to learn / work on new technologies. Should be willing to work in 24x7 shifts. Primary night shifts. Adhere to the SLA\OLA. Work as a central point of contact for all technical support
support (phones, Emails, Outlook at the user's desk) Candidate should be good in hardware troubleshooting. Strong Networking knowledge is must. LAN & WAN Management (CISCO hardware) Should know DNS & DHCP at client side. File sharing, Disk Management (Quota Management) & shared storage Experience
Responsible for managing, modifying, and supporting Company's computer systems. Manage LANs, WANs, Internet and intranet systems. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, s
applications like SMS, Bomgar, WebEx, Live -Meeting, and Windows Native tools -MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, -MS-Outlook, MS Project, and MS Visio -Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers
/ network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from
and/or supporting complex application requests. · Basic project management such that one can lead the execution for any owned tasks, milestones, or projects. · Excellent English speaking and writing skills. · Excellent verbal communication skills across multiple levels of the organization from engineers ...
with urgency, professionalism and respect. · Minimum of 2+ years experience supporting Level 2 applications and/or supporting complex application requests. · Basic project management such that one can lead the execution for any owned tasks, milestones, or projects. · Excellent English speaking and writing
• Ability to learn new and different technologies to a working depth quickly. • Systems and network management. • Creative problem solving. • 24/7 customer support and service delivery experience. • Performance metrics & reporting. • Change management, Incident Management experience. • Lead