Position : L1& L2 Analyst Location : Noida , chennai , Bangalore Exp - 0.6 - 6 yrs Description- Service Desk, Technical Associate, Windows Troubleshooting, windows Server, Client Support, B2B Process, Technical Helpdesk. Excellent communication and conversation skills (Verbal and Written) -Good documentation skills -Good working knowledge of MS OFFICE (Including MS Project and Visio) -Should have a great client handling ...
PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like Winzip,etc Soft Skills -Excellent communication and conversation skills (Verbal and Written) -Good documentation skills -Good working knowledge of MS OFFICE (Including MS Project and Visio) -Should have
for the entire life cycle of the ticket until resolution by effectively driving the bridge. Must have aptitude and attitude to learn / work on new technologies. Should be willing to work in 24x7 shifts. Primary night shifts. Adhere to the SLA\OLA. Work as a central point of contact for all technical support
applications like SMS, Bomgar, WebEx, Live -Meeting, and Windows Native tools -MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, -MS-Outlook, MS Project, and MS Visio -Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers