Position : L1& L2 Analyst Location : Noida , chennai , Bangalore Exp - 0.6 - 6 yrs Description- Service Desk, Technical Associate, Windows Troubleshooting, windows Server, Client Support, B2B Process, Technical Helpdesk. Excellent communication and conversation skills (Verbal and Written) -Good documentation skills -Good working knowledge of MS OFFICE (Including MS Project and Visio) -Should have a great client handling ...
1)Provide end user support working on the internal trading floor local exchanges 2) Build, configure and upgrade workstations, laptops mobile devices 3) Troubleshoot, maintain upgrade desktop managed servers 4) Manage and execute user desk moves, adds changes 5) Automate repetitive system Good communication skills Team working Mail configuring Troubleshooting OS installtion
PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like Winzip,etc Soft Skills -Excellent communication and conversation skills (Verbal and Written) -Good documentation skills -Good working knowledge of MS OFFICE (Including MS Project and Visio) -Should have
for the entire life cycle of the ticket until resolution by effectively driving the bridge. Must have aptitude and attitude to learn / work on new technologies. Should be willing to work in 24x7 shifts. Primary night shifts. Adhere to the SLA\OLA. Work as a central point of contact for all technical support