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  • 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase occupancy ...

  • 1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 4) Coordinates work activities among departments. 5) Conducts orientation ...

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