will work to assure the overall availability and performance of production services against availability and quality SLAs. They will respond to alerts or events that impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, Required Experience and Education Bachelor’s degree in Computer Science, MIS, or related fields At least 1 ...
the Deviation and OOS are reported to Corporate Quality Assurance (CQA) for Field Alert Report (FAR) assessment within required time frame. To review documentation and verify the Change Control Notes, and verify effectiveness of changes carried out. To prepare, review and implement Standard Operating Procedure
are secured properly To ensure the principal and security detail occupy designated seats/berths Respond to incidents affecting the safety and security of principal To anticipate a threat/risk, and to the locate the source of threat/risk To alert close protection detail on a threat/risk, and to co-ordinate
colleagues, such as information gathering, problem requirements and tutoring on gaps of knowledge Create training material as required and deliver this material in internal training sessions to other members or the team. Alert management to emerging trends in incidents and advise on best course of action Act