Job Responsibilities: Responsible for the development, deployment and maintenance of processes and features on an on-going basis on NICE WFM Back Office Solution. Empowering the operation centers (data operations) to manage productivity and performance of the workforce more effectively through
system builds and modifications - Awareness of ITIL concepts, - ITIL Foundation certification preferable - Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements - Responsible for management, maintenance and architecture of storage ...
Implementing and maintaining effective interfaces with other Service Management disciplines and other areas within IT and the business. Monitoring of metrics and management reporting. Identifying and specifying availability business, instrumentation/measurement, new monitoring, and supplier
"1 Stong Experience in implementing ServiceNow modules,Runbook/ Orchestration and Appmart.Developemental experience of the modules is must. 2 Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks. Leveraging knowledge and experience to deliver end-to-end
ITIL Certified and experienced in Service Management. CI, Problem management. ITIL Process, Incident Management, Problem Management, Change Review, Technical Deployment, Administration & Customization Support Experience : 6 to 8 Years Educational Criteria: B.E/B.Tech/MCA
of the SLA to the satisfaction of all sites. Performance Management of entire IT operations and associated resources. Handle all major escalations and ensure their speedy resolution. Meeting the quantitative and qualitative measurements laid down by the and HCL Conducting periodic service audit reviews
Accountabilities:- • Responsible for handling the entire HP DDMi/UD platform with ITIL framework. • Aligns with team members and key stakeholders located in different countries • Ensures monthly service reporting is produced on time and is accurate • Focused on providing solutions. • Delivery of projects and other Behavioral/ Personality Specifications required:- 1. Ability to communication with various cross ...
Need candidate from Service assurance domain with expertise on tools (Netcool/BMC remedy/servicenow) Experience in independently managing full ITIL lifecycle process and tool implementation projects using IBM Tivoli Netcool Suite of products
1.Infrastructure knowledge.(Mandatory) 2.Need to work on Implementation project 3.Data Centre Installations. 4.Microsoft Project Work Experience 5.ITIL certification added advantage
Specific skills 1. Process driven 2. Certifications : ITIL / CCNA / MCSE equivalent 3. Experience in a. Server management b. Desktop Management c. Server / Desktop virtualization d. Information Security e. Networking LAN / WAN f. Voice / VoIP g. People Management h.Service Delivery
16 (At least 1 of 3) Experience in IT auditing including ERP and underlying infrastructure components Demonstrate problem solving, and strong verbal and written communication skills. Ability to prioritize tasks, work on multiple assignments, and manage ambiguity. Ability to work both independently
at least 10 + members of team and worked as Team lead , experience with involvement in Services delivery of multiple locations o Should have minimum 3 years of relevant experience (including Operation Management, Process Flow Management and Team Management ) o Should have certification in Project
Exp- At least 2 yrs relevant exp & ITIL Certification Fluent in English. Role Purpose- The MIS Analyst is responsible for the Creating day to day MIS to support operation and leadership to take decision. He will responsible for Publish highlights & lowlights on different metrics on all published