Own the Design and development of frameworks based on ITIL processes Evangelize the developed frameworks Perform assessments leveraging the frameworks Provide consulting on the AVM process based on ITIL. Become SME on the frameworks and train others on the framewo
Expertise in ITIL V3 framework and processes. Certification ITIL V3 at Expert level or Practitioner level is a key askExtensive hands- on experience in Service Management (ITIL V3) framework. Consulting and Implementation for at least 3+ years in core areas such as Service Management, Managed
Experience: 3-5 years Location: Chennai / Bangalore Salary : open to discussion Technical Lead for in SCCD (ICD) or TSRM or TAMIT. Knowledge in ITIL. Experience with SR, Incident, Problem, Change processes. Experience in configuring SCCD including Application Designer, Database Configuration ...
The ability to successfully work within a pre-determined ITIL and IT Service Management environment, also using pre-defined tools such as Request Center, Service Desk The ability to successfully operate a customer focused support and business operation and related help processes The ability
with varied input * Demonstrated capability to learn and adapt to new situations & requirements * Experience with Business Intelligence and Enterprise Reporting design and development a plus * Certification such as CISSP, CISM, CISA, ITIL, etc. * Demonstrate success in delivering solutions targeted
Passport is mandatory IBM Certified System Administrator (Mandatory). IBM Certified Systems Expert added advantage & ITIL (Mandatory) Installation of OS and configuration as per requirements. Patch and package administration as per requirements. Performance improvement and automation of jobs DC
a consistent result with varied input. * Demonstrated capability to learn and adapt to new situations & requirements. * Experience with Business Intelligence and Enterprise Reporting design and development a plus. * Certification such as CISSP, CISM, CISA, ITIL, etc. a plus. * Demonstrate success
Day to day production support & incident management Nagios monitoring, Service Tickets in Jira Create & maintain migration, change management and other ITIL documents for build & release team Work closely with System admin & DB Admin teams to ensure Deployment activities are handled seamlessly Hands on experience & working knowledge on build and continuous integration tools like Jenkins, Maven, Ant ...
to IT Infrastructure Monitoring tool and ticketing tool Should be ready to work in 24X7 environments. Experience 2 year s experience ITIL foundation certified With Tools: Good knowledge on any of 3 tools in this list HPSM, HP Sitescope, HP BAC, IBM TSM, IBM Ops manager, Solarwinds, Cisco tools, Zenoss
to communicate effectively verbally and in writing Flexibility to work on weekends including Sundays. Very Good Communication Skills Change coordination and Facilitation skills Impact Analysis Skills RISK Assessment Skills Leadership skills Knowledge in SDLC Knowledge in ITIL Services Knowledge in Release
multiple services Mobile, telephony,internet, digital TV, multiple business segments B2B, B2C Database skills - Oracle, PL/SQL APEX, Java Development skills ITIL processes, eTOM frameworks. Play a key role inunderstand and Capture Business/IT requirement and preparation of its documentation and review ...
operational, configuration, or other procedures. * Perform periodic performance reporting to support capacity planning. * Provide oncall and offhours operational support to ensure system integrity. Formal Certifications: * Relevant certifications would be added advantage * ITIL Foundation certification would