for IT.14. Monitor and manage phone queue (participating in escalated calls as needed).15. Oversee Solutions repository and ensure top quality solutions are available to the staff.16. Develops Service and Business Level Agreements to set expectations and measure performance.17. Develops an effective
ServiceNow ArchitectChennai LocationYears of Experience : 5+ YearsMandatory Skills :- Must be ITIL V3 certified- Minimal ServiceNow System Administrator Certified and if not should be technically strong- Should have implemented at least 3 implementation projects covering at least 4 areas1 ...
Proactively manage Customer expectations through either resolution of or updating on progress of their outstanding problems/orders.- Proactively engage in improvements iniatives through constant review of processes/procedures - Represent the IT Service Desk on any project activity which may impact support
and influential skills- ITIL certified - Excellent written and verbal communication skills What's in for you- - A Meritocratic culture with clear career progression.- International Multicultural work environment in the heart of the financial capital of the country. If you think this role will add value to your
or solutions; prepare test scripts, use cases, training material as part of end to end delivery- Participate in, or lead testing and QA certification; document results, process, changes, etc.- Participate in continuous improvement programs to improve IT processes and delivery quality- Meet KPI targets ...
associates and external vendors.- Acting as a point of contact to facilitate effective communication and mutual understanding between business associates and IT associates.Highly Desirable Profile :Each individual will possess the following knowledge and experience: - Knowledge and experience
years experience in ServiceNow - Strong Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3 Design and deliver services built on the ServiceNow platform - Hands-on Experience in implementing ServiceNow Core ITSM modules and other ServiceNow
1. Handling of entire Network Infra including Switches, Routers, Firewall, UTM devices, DDOS attacks,2. Should be CCNA, CCNP certified, ITIL preferred.3. At least 6+ years of relevant experience in within managing IT Operations teams across technology, infrastructure and platforms.4. Minimum of 5
in the IT monitoring tools infrastructure. - Define, Maintain and Monitor the OLA with Internal/External teams for effective and efficient delivery of SLA - Submission and review of team's performance by means of MIS reports on weekly and monthly basis - Participate in the on-call rotationTechnical
and engage functional/technical escalation and service delivery management as required - Document troubleshooting steps and service restoration details- Handle P1 incidents and escalate to customer when it becomes a Major Incident- Participate in incident review meetings and provide incident report
with internal and external customers.- Hands on experience in ITIL/ISO20000 process implementation, monitoring, tracking and reporting the process performance metrics.- Identifying opportunities of improvement in operations and quality deliverable and executing Service improvement projects (SIPs) as per plan ...
Will be part of Networking and Peripheral Security track and take care of ISGN Networking IT infrastructure and client connectivityLooking for a networking admin who has at least 7 - 15 years of hands on experience in Routing, Switching, Firewall admin on Cisco products. Should have experience
new monitoring solutions, as per the need of Zycus applications to ensure unified monitoring- Investigate, reproduce, and resolve various technical problems related to applications (Java / Apache / PHP), database, application servers, middleware, and operating systems - Work closely with the IT / DBA team
to pursue this opportunity.To know more about Collabera, please visit us on www.collabera.com. PFB Job Description:Job Title: Sharepoint ManagerExp. required: 10 + YearsWork Location: GurgaonRequired & Mandatory Skills to Have:- 5 years+ IT experience- 3+ years SharePoint manager role Experience.- Proven
(foundation or/and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines- Customer relationship development and influencing skills- Ability to work under pressure and remain decisive.- Should be able to mentor junior member of the team.- Should act
General maintenance and troubleshooting of desktops, Software license management as per audit compliances, Installation of software by fulfilling their dependencies, Servers installation and Maintenance,Basic knowledge of hosting domain. Industry: Printing / Packaging Role Category: Admin/Maintenance/Security/Datawarehousing Role: Network Administrator Effective in communication Fluent in English spoken ...
are in alignment with the business objectives of the organization as well as the IT strategy. This individual will initiates, plan, coordinate, direct and design IT-related activities of the organization. The BRM will work closely with the plant manager and his management team to identify, recommend, develop ...