for the day-to-day supervision of a group of agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Responsible for supporting, coaching, developing, and supervising a team of agents/associates • Identify performance related issues, develop
Responsibilities · Report out on Human Capital (HC) information using existing data warehouse and related reporting tools to meet HR data requirements of global users including Top of the House (TOH) executives. · Work with global clients to provide HR related information on projects and/or with Senior Management
escalated client issues as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures ...
projects, preferably for international customers Excellent communication skills to be able to put forth ideas, engage team members and customers, and drive decisions Demonstrated ability to teach, facilitate, and communicate effectively, including coaching and mentoring of team members to help them
sourcing techniques to attract and scout for the right talent Screening CV's and coordinating and conducting interviews Lead the vendor management strategy for CIB India to identify and attract talents from the market and create a pipeline for the organization. Communicating to applicants and agencies
with development. Partner with Quality Assurance team to ensure that methods, tools, standards, are appropriate. ● Accountable for all aspects of performance management including recruiting, staff development and career coaching. Responsible for ensuring team is meeting daily production standards. Accountable
and effectively to questions and issues. Handle irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding. 6. Resolve tier 1 inquiries requiring knowledge of benefits and related HR products and services.Ensure all queries
. Dynamic, responsive communicator with excellent written, verbal & presentation skills. Self- motivated team player and results-oriented Individual. Self-disciplined with a positive attitude. Aggressive, go-getter with excellent rapport building skills. Ability to handle Team and Account management
Programming : C, Embedded C, Assembly, Data structuresTechnology : ARM processor, communication interfaces, SPI, I2C, RS232, RS485, Ethernet, USBTechnology (Optional/Added advantage) : CAN, GSM, GPRS, WiFiArchitecture: ARM architecture, Embedded
Programming : C, Embedded C, Assembly, Data structures Technology : ARM processor, communication interfaces, SPI, I2C, RS232, RS485, Ethernet, USB Technology (Optional/Added advantage) : CAN, GSM, GPRS, WiFi Architecture: ARM architecture, Embedded
Good verbal communication skills - Keyboarding skills - People management skills - Transaction monitoring & coaching - Performance management - Planning and organizing - Customer service skills Communication Skills Industry BPO / Call Centre / ITES functional Area ITES, BPO, KPO, LPO ...