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  • * Troubleshoot users' networks, equipment, software and services over the phone and with remote control * Assists with technologies. * Provides the initial point of contact for technical support of hardware, systems, sub-systems and/or applications

  • Provide remote solutions to problems, problems and explain the solution in such a way that non-technical users understand. Should have knowledge Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone

  • Manage day-to-day operations of the Help Desk Department, including supervision of the Help Desk Staff Act as the company-wide escalation manager for end user support Develop and maintain SOPs for consistency and increased productivity Analyze Help Desk performance through various statistical, Minimum of 5 years of experience managing all aspects of Help Desk Operations including desktop operations ...

  • logging in the call. Co ordination with technical team for services issues. Vendor co-ordination Warranty data base management Ensure support delivery preparing periodical reports. Daily,weekly, Monthly

  • Manage day-to-day operations of the Help Desk Department, including supervision of the Help Desk Staff Act as the company-wide escalation manager for end user support Develop and maintain SOPs for consistency and increased productivity Analyze Help Desk performance through various statistical ...

  • Profile : Technical support / IT helpdesk Designation : Senior Associate Exp : 1+ Years CTC : .3.6 Lakhs per annum Shifts : US shifts (Candidates should be flexible night shifts) Notice period : Max upto 30 days (Immediate joiners will be preferred) Candidates / Job Location : Bangalore

  • support (phones, Emails, Outlook at the user's desk) Candidate should be good in hardware troubleshooting. Strong Networking knowledge is must. LAN & WAN Management (CISCO hardware) Should know DNS & DHCP at client side. File sharing, Disk Management (Quota Management) & shared storage Experience

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

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