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  • Provide remote solutions to problems, problems and explain the solution in such a way that non-technical users understand. Should have knowledge Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone

  • new software and hardware products with interoperability of existing products • Utilizes incident management system to receive, track and close support requests • Provides excellent customer service over the phone, remotely and in person • Open for 24/7 shift • ITIL Certification

  • Manage day-to-day operations of the Help Desk Department, including supervision of the Help Desk Staff Act as the company-wide escalation manager for end user support Develop and maintain SOPs for consistency and increased productivity Analyze Help Desk performance through various statistical ...

  • support (phones, Emails, Outlook at the user's desk) Candidate should be good in hardware troubleshooting. Strong Networking knowledge is must. LAN & WAN Management (CISCO hardware) Should know DNS & DHCP at client side. File sharing, Disk Management (Quota Management) & shared storage Experience

  • resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, 0.6 months - 3 years (Expertise in Technical support,Technical troubleshooting,IT helpdesk /service Desk with ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

  • understanding of network connectivity and latency impact - Proven track record in a desktop technical support environment - Strong communication skills; Excellent English (Written and spoken) - Excellent inter-personal and liaison skills - Comfortable in dealing with clients over the phone and 1 to 1 ...

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