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4298 jobs found for Helpdesk Analyst Level

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  • and their clients in all regions and at all levels of the organization. Specific responsibilities shall include but not be limited to: Leading and providing technical direction to a team of 8-14 Technology Operations Analysts, as a unit of a larger organization, in a technical environment utilizing remote

  • Main responsibilities: Manage the Helpdesk for a reputed client.. Experience Level required : 2 - 6 years Other Preferences: Excellent communication skills Should have been in a similar role earlier ...

  • Exp: 1 to 3 years CTC: Best In industry Job Description: Key Skill Requirement: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data

  • personnel to ensure timely resolution of problems 6. Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels 7. Invokes problem escalation procedures to coordinate recovery 8. Isolates problem

  • 1. 3.5 years to 4 years of experience in troubleshooting, ie -Tech support or service desk support. 2. Excellent communication. 3. International voice experience is mandate. 4. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level

  • a great client handling skills -Able to handle unforeseen situations -High level of acceptance -Can drive HCL's value and its methodology Skill Requirements:- -Basic technical knowledge of PCs -Basic Knowledge of MS Outlook troubleshooting, Internet and Networking, Blackberry -Basic technical knowledge

  • a great client handling skills -Able to handle unforeseen situations -High level of acceptance -Can drive HCL's value and its methodology Skill Requirements:- -Basic technical knowledge of PCs -Basic Knowledge of MS Outlook troubleshooting, Internet and Networking, Blackberry -Basic technical knowledge

  • a great client handling skills -Able to handle unforeseen situations -High level of acceptance -Can drive HCL's value and its methodology Skill Requirements:- -Basic technical knowledge of PCs -Basic Knowledge of MS Outlook troubleshooting, Internet and Networking, Blackberry -Basic technical knowledge

  • Provide remote solutions to problems and explain the solution in such a way that non-technical users understand. Should have knowledge Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone. *Providing client support through Voice/E-Mail/Chat Support *Handling client complaints/analyzing statistics or other data to determine the level of client service *Developing ...

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

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