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4063 jobs found for Helpdesk Analyst Level

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  • and their clients in all regions and at all levels of the organization. Specific responsibilities shall include but not be limited to: Leading and providing technical direction to a team of 8-14 Technology Operations Analysts, as a unit of a larger organization, in a technical environment utilizing remote

  • / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer

  • -Phone support experience necessary -Technical helpdesk or technical call center experience is necessary -Disciplined, systematic problem solving skills required -Hands-on work experience with the following: -Windows Operating systems -Clients: Windows7, Windows Vista, Windows XP, Windows 2000

  • and deadline checks for the helpdesk team deliveries. Defining the priority on the basis of requirement. Participate in periodic customer review meetings. Identifying and implementing standard operating procedures Identifying and implementing a continuous process improvement plan to ensure we are exceeding

  • and deadline checks for the helpdesk team deliveries. Defining the priority on the basis of requirement. Participate in periodic customer review meetings. Identifying and implementing standard operating procedures Identifying and implementing a continuous process improvement plan to ensure we are exceeding

  • Native tools Technical troubleshooting on Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, PDA, Blackberry and RSA Tokens. Warm Transfer from Level 1: Inbound calling is part of profile (1.) lndependently resolve tickets within SLA Adheres

  • Requirement : * Excellent understanding of SAS 9.4 * Good knowledge of Oracle 10g/11g SQL and PL/SQL. * Sound knowledge of SAS Visual Analytics * Proficient in data preparation, transformation, and reporting using SAS SQL procedure. * Strong experience on writing complex, re-usable SAS programs using SAS Macro language. * Well versed in writing queries, sub queries, procedures and views * Good Problem Solving Skills ...

  • logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, 0.6 months - 3 years (Expertise in Technical support,Technical troubleshooting,IT helpdesk /service Desk with ...

  • incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

  • incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

  • incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

  • experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level) - Ability to work unsupervised and prioritize workloads - Novell/Netware administration tools knowledge - MS Office 2007 / 2010 suite knowledge - Internet browsers (IE, Firefox and Safari) - Thorough

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