class software • Achieving an expert level understanding of our customers’ environments and their use of our products. • Architecting and leading weekly technical delivery of one or more products in a way that maintains an unyielding focus on quality while matching the needs of the target customer Required Education and Experience: Bachelors degree in Computer Science, Computer Engineering, or Electrical ...
Description Job Description Job Title: CitiPhone Service Head Department: CitiPhone, Citibank N.A Location: Chennai Grade: C12 Job Purpose: Responsible for ensuring World Class Customer Service Delivery on CitiPhone Platform Maximizing & channelizing the Support functions in CitiPhone
existing portfolio for future cross sell. Implements client engagement programs with a view to ensure top of mind recall for clients in his/her portfolio. Easily establish relationship with customers and build a rapport. Relate well to different types of customers and adapt his/her style to ensure
Proven history of meeting or exceeding deadlines in uncertain environments, and delivering high quality results. Ability to appropriately identify, takes ownership, and focus on highest priority projects. Ability to manage time effectively according to priorities and timelines. Must Excellent written and verbal communication skills are a must, as well as strong interpersonal skills. As a result, the ...
the baseline metrics for service quality, which will be the bench mark for all our Emplyee Experience and service level metrics in the future. Roles and Responsibilities: (1) Data collection, cleanup, data mashup and exploratory analysis (2) Identification of relevant input factors through statistical means
development and solution expertise. * Development of quota objectives and future direction for defined product category. * Some specialists also responsible for selling outsourcing deals. * Establish a professional, working, and consultative, relationship with the client, up
details are available for any future reference. 2. Monetary reversals to be provided correctly, considering the customer profile, payment history etc. All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer. Timely resolution all
in requirements review meetings. Project Delivery Provide solution designs using Customer platform standards. Project Delivery Oversee and validate deployment to production. Ability to appropriately identify, take ownership, and focus on highest priority projects. Ability to manage time effectively according 6+ years of experience in enterprise support of Solaris 10, Solaris Zones/Containers, Veritas ...
* Achieve Topline and Bottom line Targets * Position the Entire Range of Products and Solutions to end customers * Create, Nurture and Manage Relationships with a Set of Clients / Accounts and Drive Sales for all Products and Solutions
Good understanding of Linux Min of 2 + years relevant experience into Linux administration Should have hands on experience with Nagios tool ( Monitoring tool ) Linux Certification will be an added advantage Should have excellent communication skill
1. Coordinate and supervise all logistic activities in safe, smooth and efficient procedures such as system / procedure, PR, material issue slip etc. and should be executed in safe and efficient procedures. 2. Coordinate all Logistic activities ...
Exp. in maintaining &supporting Windows Servers, Active Directory, Windows OS build design exp.Tracking disk space usage, backups.Knowledge of File Sharing, WINS, DNS, DHCP, Domains, Printing, Services, Work Exp in ticketing, monitoring tools etc
in nature and parameterized for future re-use. Undertake Unit and Link Testing to ensure a quality build deliverable Provide System Test Strategies and plans for agreement and subsequently produce Test Data as required to Test Systems to the agreed plans. Produce and maintain system and user documentation
in requirements review meetings. Project Delivery Provide solution designs using Customer platform standards. Project Delivery Oversee and validate deployment to production. Ability to appropriately identify, take ownership, and focus on highest priority projects. Ability to manage time effectively according