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  • Replicating and debugging reported issues by identifying design issues and proposing changes - Providing technical training, consultation, and hands-on assistance to the integration teams using our IO blocks- Active participant in virtual technical teams to solve complex problems - Mentoring and guiding

  • To resolve tickets/ escalations/ incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected

  • To resolve tickets/ escalations/ incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected

  • and Written) Should have a great customer handling skills Able to handle unforeseen situations Can drive HCLs value and its methodology (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (2.) Work on value adding activities

  • Job Description: Position: Counsellor/Centre Co-Ordinator Salary : No Bar for Good Candidate Experience : Fresher can also Apply Candidate from Counselling / Telecalling / Sales Profile are most welcome. Skills / Attributes:- Aggressive to convert Enquiry into Admission. Generate leads for business by following the data provided by the Company. A highly selfmotivated, energetic, outcome oriented individual having ...

  • and customers are updated periodically. Be first point of contact for all Demon Residential Customers. Should have good customer handling skills. Be a team player Good communication skills Behavioral/ Personality Specifications required:- Should have good customer handling skills. Be a team player Good

  • Voice profile handling Inbound CS & Sales Calls from US/UK customers. Selling Air, Hotel, Car, Insurance and Vacation Packages to customers. Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. First Call Resolution. Good Knowledge of international

  • and also is responsible for queue management Role would not impact/scale of influence Business decisions – strategic/operational) Very much as Role is Service desk cum First Line responsibilities Individual has to be a team fit and should work effectively with the TEAM, should be a TEAM PLAYER

  • Prepare first draft of Briefing Book. Staffing Interviews with stakeholders (including coordinating logistics, recording and understanding of the essence of the discussion). Media Relations:-Knowledge of key media personnel/publications across Tier I & Tier II cities. Strong knowledge of Media Outlets ...

  • to present analytical ideas / solutions / plans / results - Own end-to-end delivery on complex projects and drive team towards success - Lead from front by designing & developing innovative solutions to complex, challenging & first-of-its-kind problems - Travel to client locations, as per the requirements ...

  • Providing First Level support under a variety of break/fix situations, change execution, patching maintenance, and upgrades. - Interacting with a variety of internal clients, leadership, and fellow colleagues. - Monitoring and responding to the support of database backup processes Technical

  • Inbound calling process CS & Sales Calls from UK/ US customers. Selling Air, Hotel, Reservation and Vacation Packages to customers. Handling Post Booking queries like seat assignment / baggage inquiries/ date change / cancellations. First Call Resolution. Desired Profile Freshers / experience

  • Voice profile handling Inbound CS & Sales Calls from US/UK customers. Selling Air, Hotel, Car, Insurance and Vacation Packages to customers. Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. First Call Resolution. Good Knowledge of international

  • Primary Skills:- Basis Secondary Skills:- Unix and Oracle Role Purpose:- • Work as SAP Basis consultant and provide operational support for SAP Basis issues • Performance tuning and Troubleshooting for system and application issues • Maintenance activities like carrying out SAP upgrades Behavioral/ Personality Specifications required:- Effective communication other EVO teams, service desk, EVO support partners ...

  • 1. Voice profile handling Inbound CS & Sales Calls from US/UK customers. 2. Selling Air, Hotel, Car, Insurance and Vacation Packages to customers. 3. Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. 4. First Call Resolution. 1. Should be from Travel Background (Mandatory) 2. Should have good knowledge of GDS. (Amadeus / Sabre) 3. Excellent communication Skills 4. Should be ...

  • 1. Voice profile handling Inbound CS & Sales Calls from US/UK customers. 2. Selling Air, Hotel, Car, Insurance and Vacation Packages to customers. 3. Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. 4. First Call Resolution. 1. Should be from Travel Background (Mandatory) 2. Should have good knowledge of GDS. (Amadeus / Sabre) 3. Excellent communication Skills 4. Should be ...

  • presented as “customer facing” story points • Responsible for maturing the Engineering business requirements, driving first pass yield (99%) on quality and driving down rework • Lead functional documentation design and development (use cases, functional specifications, reports, screen prototypes) • • Bachelor Degree in Computer Science, Information Systems, Engineering, Business or other related discipline • 10+ years of ...

  • yrs. We charge the first month salary of the candidate in two installment after they get the salary. Candidate must have knowledge in Licensing matters such as Company Registration, VAT Registration , Trade License and will be designated as Statutory Legal Consultant. Candidates willing to abide by consultancy norms should only apply. There is a Registration fee-Rs. 1000/- that is valid till 2 yrs. We charge ...

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