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  • systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately

  • systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately

  • to match resources to technical issues appropriately Service awareness of the organizations key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request

  • with appropriate technical personnel for customer problems that cannot be resolved effectivelyProvide accurate reports and metrics to company management on the status and budget of on-going projects and agreementsUnderstand overall service desk objectives, as well as the role and function of each team memberManage

  • with appropriate technical personnel for customer problems that cannot be resolved effectivelyProvide accurate reports and metrics to company management on the status and budget of on-going projects and agreementsUnderstand overall service desk objectives, as well as the role and function of each team memberManage

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