Engineering Post Graduate / Graduate, 5 to 10 years , in Product Design & Development using10 Firmware / Embedded Mandatory Skills C++ , Design pattern, Linux , RTOS , firmware development, DSP Development, Agile methodology,. Role : Background in RTOS based firmware development Experience
Lead a 3rd Line support team focused on the assure activities supporting all areas of IT Services . a.Complex incident management (Technology and Solution based). b.Root Cause analysis for major incidents and escalated faults. c.Complex delivery in line with agreed SLAs d.Service Management Qualification : BSc/BE/MSc/ME/MCA. Experience : 8-10 years of experience in IT support across multiple locations Skills ...
and receiving proper management attention. Predominantly Voice Interaction support and also through email, chat & remote support. 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays. 10 hours shift with 1 hour break 5 days working
capacity planning sme on technologies covered mail server administration ( open source zimbra ) should have hands on office 365 /microsoft exchange server administrations for planning installation operations and support. a team of it systems engineers/administrators are coached mentored managed trained
production support engineer - nice system job description and skills : over 5+ years of software experience in contact center products. must have good understanding of call center environment and related products for ivr call routing and call recording. expert skills in nice call recording system
Technical - unix (this is more on server management rather than developing application on unix box) good with unix scripting cron jobs sql knowledge good to have: exposure on job scheduler like control m tibco communication : should be good as he/she needs to be regularly interact with customer
technical - unix (this is more on server management rather than developing application on unix box) good with unix scripting cron jobs sql knowledge good to have: exposure on job scheduler like control m communication : should be good as he/she needs to be regularly interact with customer
and nurture a high performance team Role & Responsibilities Ownership of the revenue and margin numbers for the KPO horizontal Ownership of project / engagements execution, deliverables, and timelines Ownership for customer satisfaction and managing their expectations; ensuring reference ability Creation