N.A Location: Chennai Grade: C12 Job Purpose: Responsible for ensuring World Class Customer Service Delivery on CitiPhone Platform Maximizing & channelizing the Support functions in CitiPhone to help deliver enhanced Customer Service Experience by the Inbound channel Prime focus on Service
and new opportunities and input to the Company head office. 9. Establish key contacts with top management in Key Accounts 10. To work towards market leadership in the territory over the years 11. To be team player and work towards achieving companys set goals and targets. 12. Responsible for the entire sales cycle i-e
Transaction processing as per defined process and guidelines. Processing service request /instructions Drive Quality initiatives on customer service. Meet CSLM score of 90 % for CitiGold Ensure all legal, compliance, regulatory requirements are complied with. Follows the engagement model prescribed
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Maintaing records & sheets on google docs. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Must be highly detail oriented and organized. Ability to act and operate independently with minimal daily ...
knowledge of user level Linux commands and structureComputer literate with Windows XP system user / configuration Provide field service at domestic and international customer locations.Installation of products and systems as required by the company & customers.Provide installation assistance and technical
customers in a professional and efficient manner. * Providing a positive image of the company through your role as the first point of contact with customers * To ensure that all is work carried out in accordance with ITlL Incident Management guidelines * Log calls via the appropriate call logging
Responsible for performing mechanical systems and equipment assessments facilities, preparing condition assessment reports, including system narrative descriptions and minor cost estimates. Provide instrumentation engineering expertise, technical support and managing the Mechanical ...
It helpdesk,service desk ,customer support associate,customer service,customer support executive,technical support associate,technical support engineer ,technical support executive,bpo voice process,collection & banking process,call center voice,bpo,inbound voice process,outbound voice process ...
and License. (Engineers From Same Vending Field will be considered separately with Higher Salary) Should have good communication skills. Job Responsibility: Trouble Shooting of Tea Coffee Machine. Monthly Machine Servicing and preventive Maintenance. Coordination with Customers Admin,CREs,Sr.Engineers
Soft Skills : Excellent Written & Verbal Communication - English (Mandatory) Good understanding in research work on company profiles. Good understanding of a corporate structure, financials associated with a company, Familiar with BPO environment Good at time management Should be able to work
Resolve customer complaints within the prescribed time frame. Implement a high standard of customer focus within the region and create a Wow customer experience High standard of communication in the form of telephone and email etiquettes to be maintained Instant Communication to customer
to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues): Internal mails from executives on behalf of customer. Resolving logs received at Customer Service related to Written Correspondence. Coordination with resolution owners
Customer Focus Resolve customer complaints within the prescribed time frame. Implement a high standard of customer focus within the region and create a Wow customer experience High standard of communication in the form of telephone and email etiquettes to be maintained Instant Communication