customer satisfaction before closure of case. Key operational deliverables will constitute: Provide higher first transaction resolution for all queries requests and complaints received Minimum repeat mails from customers Faster reply to customer mails with minimum turnaround time Retain customers from
definedResponsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.Would be required to contribute to cross sell targets through inbound as well Qualifications/Requirements: Desired - 1-2 years’ experience in Customer Services - in a customer-facing ...
Should have 3-5 years of experience in Customer Interaction/ Non Voice/ Voice based support Basic knowledge of Microsoft Office is necessary Need to be Tech Savvy Should be a graduate Desired Skill Set: * Knowledge in MIS reporting * Basic knowledge of SQL
Excellent Verbal Communication Skills Involves handling Inbound Calls (No Sales & No Outbound calls) Confident and Flexible to work in UK Shift Handling Customer with patience Transportation provided - Pick & Drop Fresher's only Commerce Graduates can apply, Any graduates with minimum 6 months
Soft Skills : Excellent Written & Verbal Communication - English (Mandatory) Good understanding in research work on company profiles. Good understanding of a corporate structure, financials associated with a company, Familiar with BPO environment Good at time management Should be able to work
N.A Location: Chennai Grade: C12 Job Purpose: Responsible for ensuring World Class Customer Service Delivery on CitiPhone Platform Maximizing & channelizing the Support functions in CitiPhone to help deliver enhanced Customer Service Experience by the Inbound channel Prime focus on Service
Ability to adapt quickly to changes in tasks in a fast paced industry. Ability to learn the most basic functions of our proprietary software Ability to follow directions and work independently with minimal supervision. Should have 2-4 years of experience in Customer Interaction/ Non Voice/ Voice
Description Job Description Position Title: Service Relationship Manager (SRM) Grade/Level: Q/R Business Group: GCG Function/Group: Consumer bank Department: Branch Banking Location: Alwarpet, Chennai Role and Responsibilities: Objectives: Dimensions of the Job - The personnel
To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3 ...
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Customer care executive for Japanese Automobile. Need to coordinate with the customer , technical team & distributor, All logs clearance on Priority , Understand customers issues & helping them with after sales support team. General shift timing
Graduates with excellent communication in English and Tamil, with MS office skill are required, freshers / 6 months experience candidates can apply. Job Nature : calling customer, updating in CRM, Appointment scheduling, Data Management, handling technicians etc., Part time candidates are also English and Tamil communication, MS office Skill
are preferred) Preferred skill sets: Good interpersonal skills. Strong knowledge in French Language (Both verbal and non-verbal) Flexible to work with night shifts Warm Regards, Anitha. K HR-Executive Navayuga Consultancy Service
to engage with SAP GSS, consume SAP Enterprise Support and Preferred Care services and avail of 'End to End' support deliverables. Examples include but are not limited to: Customer solutions are configured and ready to deliver appropriate services and other program assets Adequate preparations are in place Assignment of all incoming requests in a timely manner ensuring excellent levels of service by ...