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8421 jobs found for Customer Quality Coach

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  • the agents and to develop their communication styles & customer service skills (include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control) Work closely with the BU to improve the performance of the bottom quartile Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive ...

  • the agents and to develop their communication styles & customer service skills (include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control) Work closely with the BU to improve the performance of the bottom quartile

  • the agents and to develop their communication styles & customer service skills (include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control) *Work closely with the BU to improve the performance of the bottom quartile

  • The Communication Coach is responsible for the soft skill and language review of inbound and/or outbound telephone, chat and email inquiries of Service Desk representatives to ensure right information is provided professionally, courteously and consistently in terms of Soft Skill

  • Coach / Quality Analyst · High energy levels with proven passion and single minded focus on improving performance · Excellent coaching/development orientation and skills · Strong focus on Customer satisfaction · Adaptable to various changes in policies, procedures, and management styles and business

  • Coach / Quality Analyst · High energy levels with proven passion and single minded focus on improving performance · Excellent coaching/development orientation and skills · Strong focus on Customer satisfaction · Adaptable to various changes in policies, procedures, and management styles and business

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • skill. Must have BPO Expr. Open to work in rotational shift. Job location Malad. Industry BPO/ITES/CRM/Transcription functional Area ITES / BPO / KPO / Customer Service / Operations Job Role BD Mgr Keyword Html Javascript Xpath Web Technologies Web Analysis python Job Type Permanent

  • Requirement Name DevOps Coach Roles & Responsibilities Role in Brief Planning , Execution, & Transformation Develop a training plan (goals, concepts, tools, skills, and learning targets) Collect existing best practices and develop new guidelines Setup

  • Role Summary/Purpose: As the Customer Quality Manager, you will act as a bridge between GE Power Service’s external customers, our regional field service operating teams and GE functions including sales, commercial operations, sourcing, supply chain, engineering, parts, repairs, on-site services Qualifications/Requirements: • Strong customer orientation and willingness to promote customer interests. • Strong ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience Good

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience Good

  • The applicant must have minimum of 1 year of Voice and Accent/ soft skill training experience with MNC BPO / KPO on papers. Must be flexible to work in US shift. Should be flexible to travel to Malad - Mumbai. The Coach will be responsible for evaluating agents to ensure that communication Must have minimum of 1 year of Voice and Accent/ soft skill training experience with MNC BPO / KPO on papers. Must be ...

  • Professional software development behavior (pair programming, continuous integration, clean code, and refactoring) XP Practices and Behaviors - Offer training and customized hands-on demos and workshops on Pair/Mob programming, TDD, ATDD, CI, collective code ownership Legacy Code Refactoring - Coach teams

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