Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Cross-Selling Providing quality experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager
1.5 to 3 years of experience in troubleshooting, (Any tech support) service desk support (International support) Excellent communication International voice experience Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement Performs
Maintain accurate records in lead management softwares and other databases performing proper gold audits with zero deficiency Focus on continuous process improvements to improve service levels and reduce overheads MIS management and regular reporting of branch activities
6 Months to 3 years of experience in troubleshooting, (Any tech support) service desk support (International support) Excellent communication International voice experience Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
transactions. 3.AMEX /ALTISOURCE /EY/ FIRST ADVANTAGE : CUSTOMER SUPPORT/ SENIOR ANALYST . *SAL 3LAC-4.5LACS +PERFORMANCE BASED INCENTIVE +CAB+ FOOD COUPONS *Role involves handling clients queries through email /call *Graduates/UG can apply . 4. TECHNICAL SUPPORT /IT HELPDESK *0-5YRS EXP *SAL 3LAC-5LACS
employee performance. To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties. Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in a professional
Oversee and manage the entire Facility Management which includes soft services facility management. Coordinate and manage executives, technicians, vendors and contractors. Respond to client inquires and complaints. Ensures timely and quality service delivery to clients. Follow up with clients
wise targets. Formulate outbound & inbound sales plan to acquire new HNI clients/Retail clients for increasing customer base of the portfolio. Regular contact with all mapped clients through daily/weekly/monthly calls. Resolution of queries of all mapped clients within TAT specified. Ensuring need
business. Utilize effective customer service techniques to handle client concerns. Work with internal departments to manage client issues, assess impact, and develop solutions. Exercise discretion and independent judgment in communicating and resolving issues. Lead process definition with clients
Facility Management: Housekeeping / Pantry services / Pest control.( To ensure that the office hygiene maintain) Security services Printing & purchase of stationery Couriers & Dispatch Vendor management Repairs & Maintenance Timely submission of MIS reports Liasioning with local government bodies
concurrent audits and management audits with the help of internal and external audit teams. Monitor the implementation of the audit plan for the central functions as per plan and drive report preparation within timelines Deliberate on the issues raised with the Internal Audit team and management and finalize
of product in order to sell effectively. Identify competency gap and scheduling of refresher training. Maintaining daily, weekly & Monthly MIS Typical Targets and Measures Daily monitoring with all Teams (Relationship Managers) about yesterdays performance & todays targets. Premium per executive, per week
* Should have Good communication skills * Should have minimum 6 months of experience in BPO. * Flexible to work in weekly 6 days of working. * Any other experience into like Customer support, Customer care, Voice process, Outbound sales, Inbound, Telesales candidates can also apply ...
oEnsure Compliance to all statutory & regulatory norms. Skills, Knowledge & Qualifications (Framework required by the position) High level of presentation and communication skills and ability to interact and manage relationship with the team and the financial advisors. Team management capabilities Graduate with preferred with MBA Marketing Life Insurance Sales Experience for 4+ years with promotions ...
customers in the defined area of responsibility with the aim to build up the AMC & Chemicals Sales business and continuously expand the same to improve the profitability Regular participation at in-house training and education measures Participate in trade fairs and exhibitions