delivery models for scaling the new support organization and improving efficiencies. Manage customer escalations. Interface with other Swash support centers to provide a seamless 24/7 follow model. Be responsible for developing the team, including developing staffing and resource models as well as coaching
in alignment with IT and business strategies for risk, policy, and compliance processes. Monitor and present risk and compliance dashboard to IT Leadership Eligibility: Experience 15+ years. Minimum 10 years of experience in information security in Managerial capacity in managing information security
customer grievances or special requests to designated departments for further investigation. Preferred Qualification 1-3 years experience in Customer Care Executive (Voice) preferably in an Ecommerce company Good Communications skills in both Hindi and English, as well as an ability to resolve customer grievances efficiently Able to communicate across departments/teams to ensure customer grievances ...
Refine delivery models for scaling the new support organization and improving efficiencies. Manage customer escalations. Interface with other Swash support centers to provide a seamless 24/7 follow model. Be responsible for developing the team, including developing staffing and resource models
Customer Service, Operations Job Role Assistant Manager/Manager -(NonTechnical) Keyword BPO Voice Customer Service Calling freshers Call Centre UK US Australian Technical Support Chat Process Voice Process Bpo Non Voice Sales & Marketing Wipro Serco IBM Convergys Firstsource Sutherland CCE csr TSE good
Collabera employs over 10,000 professionals across more than 32 offices and 4 world-class delivery centers in the U.S., UK, India, Singapore and Philippines. We deliver a full portfolio of services that include Consulting, Application Development & Management, Independent Testing Services ...
of joining : 1. US based multinational company. 2. 14 years of operation in India. 3. Multiple US campaigns. 4. Supportive management. 5. Great place for career advancement. 6. Regular appraisals and salary revision. Note: Candidates with excellent communication skills can only apply. Skills: communication skills Problem solving adaptability negotiation skills stress tolerance high energy level Qualification ...
of joining : 1. US based multinational company. 2. 14 years of operation in India. 3. Multiple US campaigns. 4. Supportive management. 5. Great place for career advancement. 6. Regular appraisals and salary revision. Note: Candidates with excellent communication skills can only apply. Any Graduate
Marketing.Position - Telemarketing, Telesales Executive, Tech support Executive, Sales ManagerSalary - No BarJob Location - Delhi NCROffice Timing - RotationalFeel Free to contact For More DetailsHR Admin Manager Delhi, West Delhi
1. Customer Care Professionals (3.24 Lacs)2. Quality Analyst (Salary upto 3.75 Lacs)3. Work force management Executives (Salary up to 3 Lacs)4. Team Leaders (Salary upto 4.75 Lacs)Candidates with excellent communication skills and from different Industry can also apply.Must be willing to work
to monitor customer life events management initiatives, track exceptions and close the gaps, educate CCRs on such gaps and suggest corrective actions Constantly review quality and appropriateness of customer interactions at branch and BC touch points, recommend process corrections for controlling negative
CLIENT RELATIONSHIP MANAGEMENT *Proposing Customized Brand Activation Solutions to Clients Needs. *Developing and maintaining healthy relationship with the client. *Speedy Resolution of Queries and grievances to maximize satisfaction level of Clients. REVENUE GENERATION from New and Revived Clients
Should have handled customers directly and have strong customer management experience. (Exposure to Nordic customers will be a plus). Relationship management with clients handling service delivery, status reporting, escalations; achieving operational efficiencies & targets. Pre-sales handling
To improve market position & achieve financial growth by building key customer relationships, identifying business opportunities, by working with the internal team, marketing staff, other managers to increase sales opportunities & revenue for Co. Industry IT-Software / Software Services