to understand reasons for major outages ï‚§ Drive Lean to identify waste in ticket management process Plan for Implementation ï‚§ Conduct cost-benefit analysis to assess financial feasibility of identified improvement opportunities ï‚§ Interact with Solution Architects and/or infrastructure specialists
and Service Leads (SL) to ensure seamless incident and problem resolution, and customer service and ensure adherence to change, incident &problem management processes Review Service Performance reports and when required, develop and implement action plans to resolve issues causing SLA breaches Accountable
Information Technology Management Policies (CITMP) and Standards (CITMS) for Incident and Problem Management Support the use of standard tools for Incident and Problem Management activities performed by relevant CITI and non-CITI group/units and work towards continual enhancement and improvement
Period Negotiable Notice Period candidate under any BOND in current company. candidate is an Ex Orange / GTL Employee Operations Manager experience- Team handling experience- (projects) French Language - Rating out of 5 for (Read / write/ spoken)-- English Communication Skills - Rating out of 1-5 (5
root-cause analysis to understand reasons for major outages ï‚§ Drive Lean to identify waste in ticket management process Plan for Implementation ï‚§ Conduct cost-benefit analysis to assess financial feasibility of identified improvement opportunities ï‚§ Interact with Solution Architects and/or
support senior manager will be responsible to ensure the team uses tools (ITRS, ServiceNow) to monitor applications events to facilitate the immediate escalation of Production problems and Incidents. The position requires an individual with excellent communication and interpersonal skills, capable
new software and hardware products with interoperability of existing products • Utilizes incident management system to receive, track and close support requests • Provides excellent customer service over the phone, remotely and in person • Open for 24/7 shift • ITIL Certification
good leadership qualities. 7. Should be aware of Design Patterns and should be able to provide solution architecture on Open Source & Microsoft platform. 8. Ability to consults with functional unit management and personnel to identify, define and document business needs and objectives, current
Storage Technologies, product management, and middleware & messaging. Team is responsible for managing the firm's global storage portfolio, selected application services, database and server portfolio of 100K+ servers globally. The GTI-SO Server Operations team is a part of GTI Service Operations
Techno-Functional Support Manage Level 2 end user application and business process support for the assigned application cluster Analyse end user requests, classify requests to be fixed by Level 2 IT support and those requiring Level 3 (3rd party organization) IT support intervention; Also ...
L1 & L2 caliber troubleshooting/triage of incidents, working trouble tickets, completing escalation management, providing monitoring support at the infrastructure, application & middleware layers, and reporting/resolving of incidents for our production environments. Responsibilities also include
applications for scanning documents, storing electronic documents and the tools used to manage, search and retrieve stored documents. General Description: o Responsible for helping lead a function/s within Payment Assurance and Image Services. These functions monitor and support key applications for Central
. Participate in regional and global forums for the strategic development of innovative improvements and world-class Service Management practices and procedures. Monitor incident trends for problem analysis and identification and drive mitigation efforts to minimize exposure of long term issues. Articulates
email and chat requests. Incident and Service Request Management Managing through to resolution, Incident and Service Request Tickets in accordance with the Sophos Incident Management Policy and Process. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either Experience Experience working in an L1 role (Minimum of 2 years) Skype for Business Previous experience of ...
and easy to use for all customers. Role 603 (Operations Manager Role) Number of years : 13 - 15 Expectations: 1. Should have people management/ leadership skills Exposure to Six sigma, ITIL and other process Should possess strong Domain knowledge for AIX, Linux, SAN, NAS Should possess project
to the business objectives and associated risks. Business Performance Management Understand that value creation (cash focus) within certain (risk) boundary conditions is the purpose of performance management. Articulate the rationale of current strategies based on the external and competitive environment. Knows