The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive set up ...
with designing and developing application using Java EE platforms Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc.) Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Spring Framework Experience
partnersHandling turnover of at least 16 croresResponsible for inventory management, deposit administration and secondary sales forecast Secondary sales tracking and analysis.Targets to meet distributor-wise gross profit and DSO targets.Stock management at Distributor and dealer levels in line with market demand ...
Assertive – Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls. Situationally Aware – Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary
Job Description The sales person must be a Graduate (Diploma not acceptable) Chemical Engineer with prior experience of selling industrial. Candidates will be responsible for preparing ,Managing assigned territory: Customer Relationship, Business Development and Responsible for Business Growth & Requirements Personal Attributes: Detail oriented, good initiative, proactive and good integrity. Business Skill ...
as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent. Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered. Assists with the design, testing, implementation
skills · Strong organizational skills with the ability to handle multiple projects · Proficient experience using Outlook, Word, Excel, and PowerPoint · Ability to manage projects in a fast-paced, dynamic work environment · Excellent employee relations skills
years experience in operations. Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, including OTC product, process and system knowledge. Ability to think and act strategically ...
team player with effective coaching, training and mentoring skills. Demonstrated commitment to personal/people development Values Diversity: Demonstrates an appreciation of a diverse workforce - appreciates differences in style or perspective and uses differences to add value to decisions or actions
and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, increase benefit realization, value creation, and achievement of results and outcomes. Roles & Responsibilities • Apply
in and do what is needed to get the job done. Ability to work effectively and get things done in a dynamic environment. College degree, specialized training, or equivalent work experience -Overall 10+ years of relevant experience with 5 or more years in Project management Deep knowledge of Project
Execute creative analyses and provide insight to identify issues and arrive at recommendations Develop strategic presentations for both internal and external audiences Coach and mentor less experienced colleagues The right candidate will structure and execute competitive landscape and market opportunity
Excellent attention to detail, and an ability to know when a deep-dive approach is appropriate • Ability to drive results through a "hands-on" approach • Ability to manage a team of high achievers with diverse experience and skill sets. Successful in team environments with matrix reporting structures ...
communication, organization and leadership skills. Able to provide coaching and guidance on all aspects necessary processes. Ability to analyze processes and identify improvements. Knowlege of metrics and scorecard analysis. Possesses and applies specific experiences and knowledge to the completion
an Operations UTCE is involved Share relevant analysis into control issues or findings at an ICG-wide level Perform reviews of change proposals and implementations including relocation/new business Assist operations managers in drafting, and subsequently oversee progress in remediation of ICG operations
in terms of exception management, performance, feedback etc. • Exception Management of Material Economic Terms Reconciliation • Continuous Focus on deep dive and fixing on upstream issues to keep the breaks to minimum. • Routing of Breaks to Middle Offices/Confirmations teams etc. • Testing
Manage any new analysis requirements across multiple stakeholders Regular update to senior management on regulatory reporting changes, compliance, projects updated and issues. Stakeholder Management – Daily in terms of exception management, performance, feedback etc. CA/ MBA with 6-7 years / Graduate